Family Fitness of Portage

I had a difficult time with the stars. The gym is very basic, but is very large and clean for a lower budget workout place. I try not to go during peak times so I never have had to wait for aerobic or weight machines. It is open 24/7 if you need to workout at 4:00a.m. There really isn't any excuse not to work out. Unfortunately I have had so many excuses lately. This is a gym for everybody. There are older people, young students, in-shape, out-of-shape, male, female, every size. I have been a member on and off for 12 years, have been to Bronson and West Hills. Yes Bronson is "plush" but the price is very steep. They don't have as many aerobic classes either. West Hills also doesn't have as many classes and many of the special classes you have to pay extra. So I have returned many times, this time I am not leaving. Family Fitness is good for runners. What I sometimes do is check in and get my locker, then run on the path it is close, and come back and use weights. Most people her are friendly and respectful, clean the machines, but some are not. I think this is at all the gyms. I am going to use yelp and Family Fitness to help me prepare for the Kalamazoo Klassic and Summer Safari Camp. I going to challenge myself to see how often I can check in before the Klassic.

Guest member, but this is one of the worst gyms I've ever been in. There's weights laying on the floor, there were broken machines have been broken for months but there was no sign that it was broken, the drinking fountain is missing it's pushbar, there's things falling off the base of the floor, old machines, and they charge $10 a guest hahahaha. Plus, it smelled like it wasn't cleaned in a while, which could be the case because the wipe down stations were empty

I have been a member of this gym for over 6 yrs. The staff is friendly and the management team, especially Christy, has always been helpful when it came time to renew my membership. They gym is clean, and the equipment is great. If equipment ever breaks, they are quick to replace it. I have never seen anything sit broken for longer than a few days. They even replace the pads on their machines pretty regularly. The membership pricing is great considering the caliber of gym you are getting. I prefer to pay in full, since it is a little cheaper. There is no pressure to do this, it's just something I prefer to do. They also now offer 24 hr access which is great, since I work some strange hours. All in all, this is the best gym in the area for the money. I have recommended it to all of my friends, and I will continue to recommend it to everyone.

I've been a member of this gym for 8 years. The staff is awesome. The equipment is always well kept and clean. The daycare is a bonus. I have always referred friends to family fitness and will continue to do so. You cannot beat the price and quality.

They gym is fine but the people who run it... they aren't. Because of the people who run this organization corporate included I can tell you that your money is better spent elsewhere. If you want to move and cancel your membership, to get the $75 movers fee instead of the $150 cancellation fee they have, you have to "provide a notarized copy of a mortgage, a lease, or a utility bill in your name only". No way in hell should a gym be asking for that kind of financial statements. They try to claim "it's in your contract" upon further review of said contract, it does not list what they told me in an email that I had to provide. I talked to corporate, the cancellation team and the people at the front desk and they all told me different miles for when it came to moving away. According to West Hills, all they need for a moving cancellation fee is a note that is stating you are moving and what your address is. The weight room is fine except for when something breaks... they just decide not to fix it and well tell you to your face "who cares because of this and that". It happened to me. It's a shame this place is ran by the people that are currently in place, which seems to have not changed in the last decade. If they had anyone else running it, it would be a solid gym with minimal complaints. If i could leave a no star review I would but I can't.

I had gone to this gym years ago and loved going there. Everyone there had always been very nice, the facility was clean and spacious and they had a good variety equipment and classes. I had a very bad experience recently because I thought my membership had been cancelled after moving away and I found out I had a debt that was sent to collections. I honestly don't know what happened there, but calling and talking to the manager was very helpful. They helped me figure out a way to settle the situation. I am very happy with things turned out.

Since day 1 when I got my membership, I have loved family fitness. I felt zero pressure when signing up, I just felt genuinely cared about and that she wanted me to have a great experience. I was referred by a friend and have since referred multiple people who are very satisfied. If a machine goes down, by the next day it is fixed or a brand new machine is brought in to replace that. I appreciate that and with so many machines onsite, it doesn't really affect my workout anyway!! I'd definitely recommend family fitness!!!!!!!

I love working out and I must say that this fitness club had everything I needed to get a great total body workout. The staff at the front desk was very friendly and made me feel welcome when I came in to check out the facility. I have seen a few negative reviews about the gym but after checking things out for myself I am happy with my decision to be a member here! The manager Christy always makes time to speak with me whenever I have a concern and she always is able to address any needs in a timely manner. I love the close knit feel in the gym and I would deff recommend this gym to all my friends and family!

Family Fitness is honestly the best gym I have ever belonged too! I have belonged to 3 different clubs before this and I would never go back! Its clean and has such an amazing atmosphere. the staff is extremely friendly and welcomes you in every time you walk thru the doors with such great enthusiasm. The make you feel like you are really part of their FAMILY. I have never had a bad experience at Family Fitness before and I have been here for almost a year now. I was a little skeptical at first just because this was my first membership that I paid for out of my own pocket, but joining was the best decision I have made fitness wise. Its not only a gym for people who are power lifters or who are training for a show. There are plenty of cardio machines and equipment for everyone. There are classes running everyday yoga, body pump, step classes, ab classes and they have a daycare which is very nice if the kids have a snow day but you still need to get a workout in! They also have 24 hour access which is wonderful for myself, who has a crazy schedule that is never the same, and people who are night owls and like to workout at 2am I am one. Someone is always out on the floor to help you if you have any questions or even just to spark up a conversation! The locker rooms are cleaned every night and I almost always see someone out on the floor vacuuming or moping the floors. There are sanitizer bottles all around to wipe everything off when you are done and you can definitely tell that they maintain the business very well. If given the chance to sign up anywhere else I would for sure turn it down and keep my membership at Family Fitness.

By far the best gym I have ever been apart of! Super friendly staff as well as great aerobic classes and daycare center! I started off with a 30 day pass to try it first and knew it was the right place for me! One thing I really enjoy seeing every time I come in, is there are people constantly cleaning! A+++