Fame Diamonds

I bought a diamond wedding band for my wife there. When I was buying it the sales woman gave me a song and dance about their price guarantee. It was one of the reasons I ended up buying from there. I ended up finding the same design of ring but with higher quality diamonds for a few hundred dollars cheaper online. So I went back to hold them to their price guarantee and was given every excuse under the sun as to why they shouldn't have to honor it. The diamonds color and clarity wasn't as good as the one I was showing them online. They expected me to buy the ring and bring it in....lol. Also by the time I got the certificate for the ring. Three weeks after they said it was going to be ready. The diamonds quality wasn't as high as the sale women said it would be. The diamonds clarity and color wasn't as good. On January 16/18 I was contacted by Fame about my review here on Google. They told me that if I could send them the link to the web site I seen the ring on. They would now give me the price match guarantee. Unfortunately I couldn't find the deal anymore because it was only a couple day Boxing Day sale. The price now posted was the regular price. Lucky for me though, I happened to go to Costco and see a ring around the same price as the sale price I seen online. I emailed the price and details to Fame and they got back to me the next day. They ended up asking me to come in and they would honor their guarantee. The lady I dealt with was very nice about the situation and I appreciate them coming forward and sticking to their guarantee. It is my hope that when someone comes to Fame with a lower price they will be given the guarantee the first time. On January 18/18 I went in and received the price guarantee. Thanks Fame,
7 years ago (18-01-2018)

I needed a nice Xmas present for my mentor and knowing her love of jewelry, thought I would pick up a nice necklace and pendent. As I was in Capilano Mall, I thought I'd try Fame Diamonds. Beth, the sales assistant was very nice and showed a lot of patience with all the questions I had for her and showing her pictures of my friend to select something nice that would go with her complexion that still fit within my budget. After about an hour we found the perfect gift. My mentor LOVED it! Definitely, a good shopping experience!
7 years ago (22-12-2017)

I have had watch batteries replaced and my husband's wedding ring was fixed here. The work was excellent and completed in a timely manner.
7 years ago (22-03-2018)

I went into browse at the store after doing some other shopping in the mall and came out with lovely earrings. The staff were friendly, helpful and gave their opinions in which pair looked best in me.
7 years ago (24-02-2018)

Homa was very helpful helping us pick out a beautiful ring.
7 years ago (21-12-2017)