Fairley & Stevens Ford

When I purchased my 2nd F150 from F&S I again purchased the maintenance package as I found it to be very beneficial over the life of the truck. With the reminder email and phone call to book my appointment I feel that I am really respected as a client. From the arrival at the service department, discussion about service requirements, time required, hot chocolate in the waiting room and the pickup, everything and everyone was great. The service was completed on time and reviewed with me and I was on my way. I always feel valued at F&S and will continue to recommend them to everyone for vehicles and service.
7 years ago (15-03-2018)

I had a great and smooth experience when I bought my vehicle but expected the servicing to be the same as all other dealers. I was pleasantly surprised as I was greeted immediately upon driving into the bay. I was then escorted to the service desk while the attendant waited with me until a service person was free. They then gave me a warm introduction to the service person who fully explained what was going to happen. Without having to ask myself, I was then asked where I was going and if I needed a lift. When I said yes I was escorted again to the waiting room and told to wait 5 mins for the next shuttle at 8am. Right at 8am sharp someone called my name and took me to work. It was really a red carpet experience. Outstanding service.
8 years ago (05-12-2017)

This is not my first time buying a vehicle but definitely the easiest. I appreciate the hard work and professionalism that Adam and Will from Fairley and Stevens put forth. I wish all car dealerships would be like them, it would make buying a vehicle a nicer experience for everyone. This was definitely a fun experience. Thanks guys.
7 years ago (21-12-2017)

Once again the staff at Fairley & Stevens made bringing my truck in for service an enjoyable experience. They helped me make a last minute appointment around my availability and my truck was taken care of quickly. Amazing how they always make coming in a pleasant experience. Thanks to everyone at my favourite dealership
7 years ago (09-01-2018)

In for the Works Package. Excellent service. Vehicle ready when promised. Sarah looked after me "top notch". I also had a excellent experience at the Parts Department. I was looking for an interior accessory. Purchased the wrong item for my vehicle. It was exchanged seamlessly. Thank you.
8 years ago (24-10-2017)