Estrada Car Rentals

Excellent customer service and very professional team. They have new vehicles in the fleet. I will recommend them as they do direct billing to Insurance. (:))
7 years ago (24-11-2017)

Worst car rental experience. What a waste of time and money! Horrible customer service. Arrived to pick up a Toyota Camry - they told me the Camry had a flat tire and gave me a Dodge Journey instead (not at all similar to a Camry and none of the same features). The paperwork they gave me still had the Camry information on it. The Journey had a dead remote battery (car is "push to start" - you cant turn it on with a dead remote). I called several times about this and left messages during business hours and they didnt get back to me until hours later. On top of that, they gave me the car with the gas light on! I filled a full tank of gas but after all the issues, I returned the car to them only 16 hours later (picked up at 8 pm and returned noon the next day). I was charged 2 full days and not reimbursed for the gas. Their hours are only until 5 so I had to leave work to bring the car back to them or else I would be charged an additional day. When I first came to get the car, I told them my insurance information and they assured me it would be fully covered. They never once told me that I had to pay them directly and then wait to be reimbursed by my insurance after (only found this out when I returned the vehicle!) They deliberately mislead me.
7 years ago (08-11-2017)

They gave my sister in law a beat up car and charged her rediculous amount for it. They charged for an extra day even when the car was returned the day before. The owner there was very unprofessional and absolutely not accommodating.
7 years ago (26-09-2017)

Great, friendly staff. Very accommodating. They dropped the car at my home. Highly recommend.
8 years ago (31-01-2017)

Very accommodating ! Drovw the car to my location. Extremely friendly
8 years ago (23-03-2017)