Enterprise Rent-A-Car

This location usually has good service but I was just hung up on by one of their staff when I told them I will think about a reservation and call them back. It sounded like the man smashed the phone down. I am shocked at the unprofessionalism. My company rents from them all the time too. This kind of service is unacceptable and the person should be talked to by their manager.
2 6 years ago (16-01-2018)

very helpful staff. i booked my car in the evening..however beacuse of the no availability they asked us ti come next day in the morning..they somehow managed a car for us...it was clean and tidy car. they do have a car parking which is 24 hour open.
5 6 years ago (03-10-2017)

Great customer service professional friendly staff and good price.
5 6 years ago (10-01-2018)

Always rent from this Enterprise. The cars always seem good and relatively new, and the staff are professional and remember my name when I come back. Great location!
5 6 years ago (07-10-2017)

I had booked a car for the long weekend. When I showed up to pick-up the car, I was told that my reservation had been given away and was even told that it was their policy to hold reservations for two hours despite the fact that I was within the 2hr period. To make matters worse, I had called the previous day to confirm my reservation. Since it was a long weekend there were no other available cars at the agency or ANY agency in the city, and so had to cancel my camping trip costing me $96 for campsite reservation and a loss of my plans for the weekend. I have rented with Enterprise at this location numerous times and never had problems before, so it is disappointing that I have to take my business elsewhere now. UPDATE 2 months later: Contacted the email address left by Michael from the business response. My email was then forwarded to a general manager. After a couple follow-up emails from me, I have received no contact back from the general manager. Potential customers, be wary of the company responses to reviewers -- they count for nothing!
1 6 years ago (15-10-2017)