Enterprise Rent-A-Car

Just make sure you only keep enough credit available on your credit card to pay for the deposit and your rental; they will not hesitate to bill your card as they please without your authorization first. That is not unique to this location; many of the Enterprise locations across Edmonton all do the same. Rented the vehicle through insurance and returned vehicle. Later on received letters claiming windshield damage, which was not from my use. No one walked around the vehicle with me at the time of return. The branch management also claims they requested I stay and wait for a walk around, but this is not true. They also attempted to charge my credit card without my consent. Had to consult my credit card company to get my money back; took 3 months.
7 years ago (03-02-2018)

When I arrived at this Enterprise location, they were so busy getting people in cars and shuttling them back and fourth I thought their feet would start on fire from the friction. Lol. I know it’s not easy when expectations run high in a busy city, but Jassi and Yue performed well under the pressure. It’s not their fault that all the auto body shops want peoples cars there at 8-9am and then to be slammed with work at 930am until 11am. These guys didn’t take a break until lunchtime I’m sure of it. I just treated them with respect and kindness, and was grateful to even have a rental car that wasn’t a lemon. They did all the paperwork and even called my insurance agent, so I didn’t really have to do anything. It wasn’t my first rodeo having a rental, and sure things can always be better - such is life my google review friends! Good job guys!
7 years ago (20-03-2018)

Thanks Enterprise for making my first renting experience a complete NIGHTMARE!!! Upon return, I was told that the roof has a HUGE dent (you can hardly tell there was) and I am responsible for repairing it. When I did the inspection with the staff, I didn't think the roof was inspected although the staff insisted that he did. Since I have no experience with this and I signed the contract saying the vehicle is in perfect condition (the most regretful thing I have ever done!). So I had to pay for a damage that I am not responsible for. And the staff talked in a really misleading way, for example asked questions like "we rented you a perfect car and now you return it with damage, is that correct?" He wanted to force me to say yes while I refused to. Then if I return the car they would sent the car to the body shop leaving me with the options of either paying it out of pocket or making a claim with insurance company no matter how much the cost would be... So the only option for me was paying for the damage that I was not responsible for...otherwise they will put me into "collection". In other words, the refusing to pay will be in my credit record forever. At beginning he didn't want to explain to me the meaning of putting into collection, even though I asked him several times. Maybe he thought putting me into collection saved him time to argue with me. I have never felt so powerless and bullied as a consumer. "Taking care of our customers. That's the Enterprise way." Says it on one of the posters in their branch. SUCH AN IRONY!!!! Remember to check every inch of your vehicle! So that they won't charge you!!! If you can go to any other place, then go some where else!!!
8 years ago (16-10-2017)

Best service and the nicest car. Car was a little damaged when I returned it but manager said don’t worry about it as it was dark when i took the car and there might have been damage from before. The best car rental company and branch
7 years ago (21-12-2017)

Very poor service. Maybe the guy is having a bad week, and that's ok. I needed to rent a car, however my credit card is loaded. So my coworker came with me to insure they can take their 250$ deposit. She would become the first driver and "they could only give us the smaller car", since she is 22 year old, as he explained. BUT - They did not have a small car at their location. So he made us drive all the way to the West End - 30 minutes. When we arrived at the other location, the lady at the front desk told me right away that I can still be the first driver, they only have to take 10 cents on my credit card, and the rest on my coworker's. Meaning I could have just rent a car at the 104th location and not waist the time of my coworker anymore, and not be late at my conference in Calgary. When I returned the car at the 104th location this morning, the same guy asked me if I had a good customer service at the other branch, I said "YES, very good", and I told him what the other branch did and he just laught at me. No apologies. Nothing. It's a thing to not know all the little details of a job. But to make the customer feel bad about is simply unnaceptable. We will not return to this branch. In fact, on the way to the other other branch in the West End, we saw a Budget, that's where we will go from now on.
7 years ago (23-02-2018)