Budget Car & Truck Rental

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Story

Budget Car and Truck Rental Edmonton operates one of the best-known car rental brands and leading truck rental companies in the US and CA, serving the consumer and light commercial sectors. Key Drop-Off available at this location.

Address: 5905 104 St NW, Edmonton, AB T6H 2K5, Canada

Phone: (780) 448-2011

Website

State: Alberta

County: Division No. 11

City: Edmonton

Zip Code: T6H 2K5

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 8:00 AM – 2:00 PM
Sunday: 9:00 AM – 2:00 PM

Update Info

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Reviews

This was my first rental ever and what a great service i got. Billy was really awesome and he walked me through all the processes. He helped me getting my choice of car and even helped me in getting my wallet that i forgot at home.. Thanks billy for great customer service.. I was totally impresses..

 7 years ago (29-01-2018)

The phone for this location is either busted, or not connected to the Budget/AVIS IVR correctly. 
I was out with a rental from this store, and tried calling them. I just got a ringer for some time. After no response it took me back to the IVR. I tried calling the number directly,  and thru the Toll Free and picked the option to call the location. But same end result.
My brother came instore to tell them that their phone isn't working, and offered to give his cell phone to the agent so that he could listen to my concern. The agent refused to take my brother's phone, and said the store phone had no issues. How did he test if the line was working? He picked up the receiver and listened for a dial tone. That's it.
Service was good. I've always got good cars from this location. I dropped the stars because of the busted phone.

 7 years ago (18-02-2018)

Have rented from here twice. Staff are always helpful and informative with clarity regarding rental. Pickup and drop off is always easy and professional. Staff are friendly, honest and welcoming. Highly recommend Budget Car Rental at 59 Avenue and Calgary Trail! Keep up the great work!

 7 years ago (25-10-2017)

Really good place to rent from, No pressure like Enterprise for getting insurances and bla bla bla

 7 years ago (19-01-2018)

We rented 2 cars in this location through the labor day long weekend. The customer service was OK at first, although the representative didn't walk through the vehicle with us to make sure everything is fine.

The reason why I have to give this location 1 star because they rented out a vehicle without registration. Which is ILLEGAL. 

I know this is a fact because I went through a road block in Calgary with this car, and the police told me it is expired 3 months ago, and was going to tow the car. but I begged my way out of it and get on with my busy schedule.

I'm soo stressed out since I'm not even sure if the other vehicle I rented is also not registered. I called the company and all they did is transfer me all over the place, and even cut me off and transfer me to an "unnamed department". (this is what the customer representative told me) I gave them the vehicle numbers to check if the cars are registered, and they said they can't do that,and wanted me to go to the airport to deal with it at 10pm at night.

I end up just driving back both of them to Edmonton risking getting towed because it's too late at night and I'm too pissed to deal with them already. 

Please avoid this company at all cause. 

 7 years ago (04-09-2017)

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