Enterprise Rent-A-Car

I am a frequent enterprise renter and this location is the best I have been to. The staff were all very friendly and the service I got was fast and efficient. The staff here seems to value the costumer’s satisfaction more than other locations which just try to sell you extra services and get the most money they can from you. The manager at this location was also very accommodating and professional with my last minute reservation. I would recommend this location to anyone looking for fast, helpful and friendly service.
7 years ago (29-12-2017)

Enterprise is normally the car rental place I like to use, but it's guaranteed that I will not be returning to this location. I booked a compact car for a weekend trip two weeks in advance. The day of, I get a message asking to confirm but if I'm cancelling to let them know. They seemed to be pushing more toward the cancelling option on the message, but I had no intention on cancelling. I didn't call back because I was at work and then had half an hour to get to enterprise. I got there at 5:30pm when I was scheduled to pick up the car and had to wait until 6pm to be called to see the car. They were understaffed, which I don't hold the two employees responsible for, but they seemed rushed. Sasha who works at this location called on me at 6:00pm to give me the car. I went to the parking garage thinking I'd see a small car, and parked for me was a Jeep Wrangler. I had rented this car for my girlfriend and I to drive to Montreal, and didn't like the idea of such a big car for no reason in old Montreal where streets are narrow. Gas consumption was also an issue. I brought both up to Sasha, and he assured me that on a full tank of gas I could make it from here to Montreal. This ended up not being true. He also kept pushing the free upgrade even though I didn't want it. I ended up caving and taking the jeep because they said they had no other cars any smaller available and I had to get on the road. He set me up and I drove in a big circle around the underground by accident. When I passed by the enterprise parking area again, I saw the other employee (I believe named Dan) doing a circle check for the guy who was behind me in the queue for cars. They were circle checking a Chevrolet Cruize, which is a much smaller car and would have been a suitable upgrade for me but Sasha had told me they had none. Basically, I was pressured and lied to by Sasha and I ended up spending well over my gas budget for the weekend. Next time I need to rent a car, I will think twice before using Enterprise and will definitely not be returning to this location.
7 years ago (21-01-2018)

I will always go to this location for rental- their services are amazing!!! I got a car in Jan 2018 and the guy who helped me was great. He even phoned after I returned the car to ask about my experience. I'm from out of town and usually the perception of services in GTA is relatively not great but this time it was different. The guy at this location was awesome. I'd give 7 star if I could.
7 years ago (18-01-2018)

Wonderful customer service and great staff. They went above and beyond to help me. I am disabled and needed assistance picking up the car and dropping off after hours. They were very accommodating and very understanding to my need. Very professional and great prices too. I will definitely recommend them.
7 years ago (14-11-2017)

Had a lovely experience at this location. Matt and the rest of the staff were extremely helpful and accommodating. I'd definitely come back here.
7 years ago (13-02-2018)