Enterprise Rent-A-Car

It's my second time renting a car here. Vehicles are in perfect condition, always clean and ready to go.nMost importantly, very smooth and fast process of check in/out.nAwesome staff

I had an excellent experience with Enterprise Car Rental! The vehicle I received was clean, practically new, and very safe to drive. The clerks were nice, friendly, and always responsive, both in person and over the phone. They even provided a complimentary shuttle service to drop me off and pick me up at my body shop, which was extremely convenient. Their team also communicated smoothly with my insurance provider, making the whole process stress-free. I truly appreciated their professionalism and great customer service. I’ll definitely choose Enterprise again for my next rental, highly recommended!

Enterprise processed a charge on my credit card without my consent. When I contacted this branch, they refused to investigate the matter and directed me to the body shop. Meanwhile, the body shop, which covered the rental cost as it was a warranty claim, acknowledged the issue and issued a refund. I also reached out to Enterprise via email, but after a week, I still haven't received a response.nnMy rental agreement was issued in September 2025, yet Enterprise billed me in February 2026. The rental agreement clearly stated that the charge should be billed to the body shop. My $150 credit card charge was for the damage deposit, which was refunded after the rental was inspected upon return. Because of the deposit, they now had my credit card information.nnI am very disappointed with their communication and billing practices.

My rental agreement was dated September 2025, and I provided my credit card solely for the damage deposit, which a staff member confirmed. However, in February 2026, Enterprise processed rental charges without my consent and didn’t provide an invoice. When I called the branch to inquire—since the charge was supposed to be covered by the body shop—they told me to deal with the body shop directly. I then emailed assistant manager Lelia, but after more than a week, I still had not received a response. Luckily, the body shop recognized the issue and issued a refund.nnEnterprise’s billing practices and lack of communication are unacceptable and caused unnecessary frustration.

Thank you Leila K. You made my car rental experience stress free. I always felt unqualified when told to walk around rental and report any damages. You clarified that we need to pay close attention to rock chips on windshields; any dents over golf ball size; any scratches that show the underlying metal. I appreciated your technical knowledge and professionalism. Your warmth helped this car rental experience be a positive one. Thank you so much.