Enterprise Rent-A-Car

Horrible customer service. I arrived at enterprise the start of July to pick-up a courtesy car through BMW as they have an arrangement with enterprise for customers to receive one of their 3- series BMW's. They had ran out of the 3-series so they tried down grading me to a mid-size Toyota instead. After pleading with them they finally agreed to upgrade it to a 5-series which I was very happy with. I gave a debit deposit and was in my way. Once my car was done in the shop I left the car at BMW (as instructed). I had left the city the next day and wasn't able to get my deposit. So I called in and asked if they could send it by cheque where they said it was no problem and they would contact the accounting department and get back to me. THIS HAPPENED OVER TEN TIMES even after I continued to express my frustration that I wasn't receiving a call back. These calls took place from July - November 2017, where I talked to most if not all the employees including the manager (Matthew Boehler). Finally in December, I was beyond frustrated calling in and being told "they will look into it and call me back." I was able to visit the branch myself while I was in the city. At this time I was finally refunded my money by the assistant manager (Minh-An A. Nguyen). Ive only had positive experiences through all the rental car companies in Calgary but this location has truly put a sour taste in my mouth for Enterprise.
7 years ago (03-01-2018)

Best customer service. Quick in and out experience with them today. 2 thumbs up.
7 years ago (01-09-2017)

Rented a high-top cargo van from Enterprises's Truck division. The people are great at the 58 Ave. SE branch and the van was clean and relatively new. Highly recommend renting a van or truck from this location.
7 years ago (04-07-2017)

Wow, these guys are amazing! After a car crash, my engine seized a week later. I was desperate for a rental to get to work but none of their drivers were free. So the branch manager himself got me within half an hour! When I brought the car back that night because I could not afford the rental longer, they found out I had no transportation and didn't know how to even get to dealerships to get a new car. So they gave me an extra special deal so I would not be stuck and have even more problems. They were all so kind and helpful and supportive. Just what I needed that day! Very impressed and extremely thankful! For all my future rental needs, this is where I will go!
8 years ago (28-01-2017)

Picked up and dropped off. Everything went quite smoothly. Definitely recommend.
7 years ago (03-08-2017)