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Dynamite

  1. Metrotown
  2. Burnaby Clothing Store

Reviews, get directions and information for Dynamite

Dynamite

Story

Dynamite Metropolis at Metrotown outfits young women with a taste for fashion, a sense of personal style, and a desire to be on trend. The brand caters to the stylish and confident woman of today, offering a curated collection of trend-inspired and classic outfits for any occasion.



"A leader in women's fashion, Dynamite energizes the multidimensional woman you are by dressing you to go and get all of it. We always aim to stay on top of the hottest trends season after season, offering you the latest styles at affordable prices."
Address: 4700 Kingsway, 2304, Burnaby, BC V5H 4M1, Canada
Phone: (604) 430-3431
State: British Columbia
County: Greater Vancouver
City: Metrotown
Zip Code: V5H 4M1


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info

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Reviews
Worst customer service at this store. I went to return a dress and the agent messed up something in the system and couldn’t process the return. She asked me to call customer service and come to store again. I asked her name multiple times but she was rude and denied to tell me her name. I asked for supervisor and she herself claimed to be the supervisor. I really doubt if she was the supervisor, however if she was, she was not doing her job properly. Really disappointed by this store. I called the customer service next day and they told me the girl at store should have called them directly but she didn’t obviously because she messed up.
I just had THE WORST customer experience I've ever had at the Burnaby metropolis store. I was waiting in line for the change room and the women working there were ignoring me, not even looking at me. Then they decided to help the girl BEHIND me. Was it because she was more of the socially acceptable type of woman and I am just an "average curry woman"? Dynamite used to be one of my favorite stores, but I can say truthfully I will never be shopping here again after the blatant ignorant discrimination that was shown to me today. Dynamite, you need to do a better job at training your workers to treat everyone the same. And also, you just lost out on a big sale.
I had a terrible experience at the Dynamite store. The customer service was incredibly poor - the staff seemed uninterested in helping me and were very rude. On top of that, the clothing I bought was of very low quality. The fabric was thin and cheap, and after just a few wears, it had already started to fall apart. I would not recommend this store to anyone and I will definitely not be shopping there again.
I love the quality of the clothes here. Never had any issue. This location has one of the best customer service. Rep is always there to help/guide with what I am looking for. Neither I had any issues while returning my online purchases.
I was here today for a return. The cashier who helped, I didn’t catch her name but it was around lunch time but she was so accommodating! Good service.
My daughter and I received exceptional service from Christina. Very pleased with our purchases as well. Thanks again we will be back:
Great store with lot of variety and awesome collection.
If I could I wouldn't even give them a one star rating. I had gone to this store to return an item that I had ordered mid-July and actually did not receive the item until the end of July. I was not aware of the return date beginning when the item was shipped, I always thought it was the delivery date. Even on the app and the email I was sent stated that I had another 30 days to return the items. In store, one of the two associates that were helping was so rude and condescending towards me. Clearly this was the first time I had ordered something from Dynamite online. I would have been happy with just a store credit but that wasn't even mentioned. The return did get processed, however, I was appalled by the way I was treated. Ever since then, I have a sour taste with Dynamite and would not return to that store ever again. To top it all off when my sister asked for the associates name she stated that we don't need it, in a mean girl attitude. BE AWARE RETURN DATE BEGINS THE DAY THE ITEM IS SHIPPED.
Dynamite online return/exchange policy: zero stars. Metrotown Dynamite in store customer service: 5 stars. Be careful when ordering online with this company. I am a VIP member with them and had a 25% off online promo which I received after spending $200 with them online. I bought 2 medium leggings online, then decided to exchange them for 2 smalls instead after reading the reviews that they stretch. I couldn’t cancel the order online myself. I called their customer service number and was told that they could not cancel the order. I would have to wait until they arrived, then return them in store, then buy 2 smalls online. That was totally fine with me. I then called back to confirm that I could get my 25% promo back to order 2 small leggings instead. I was told it would be added to my account, just remind them in store to tell customer service via phone when returning them. I returned them at the Metrotown location had a great experience in store, provided the call reference number, and the sales associate called their customer services line to ensure the return could be done and that I would be able to use my 25% to get the smalls. We were on hold with customer service for about 20 minutes, but I was glad everything worked out. A week later, I went to buy my 2 small leggings online, but the promo was missing from my account. I called them and I was told that I was given the wrong information: as I had made the error on my end purchased mediums instead of smalls, I could not receive the 25% promo back, even as I was ready to buy them online at that moment. Their online return policy states that unless the error was made on their end, they could not rightfully honour my 25% coupon. Shop with caution.
i went into the store picked up what I wanted and Maria helped me at the checkout. Worst customer service ever! I had a few questions about the product and the policies but she was super rude in answering. I did convey my disappointment with her as I didn’t expect that kind of behaviour. Her reaction was ‘Oh’ and i left the store. Not coming back ever!
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Dynamite map

Directions to Dynamite with public transportation

Metrotown Station @ Bay 4 180 meters
130
Metrotown Station @ Bay 3 180 meters
430
Metrotown Station @ Bay 14 190 meters
144
Westbound Central Blvd @ 4500 Block 190 meters
110
144
Metrotown Station @ Bay 5 200 meters
222

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