DQ Grill & Chill Restaurant

Serious hygiene issue - unacceptable for a food establishment! CUSTOMER’S BEWARE.nnI stopped by this Dairy Queen in Hawkesbury in the evening on November 7th, 2025 and I was honestly disgusted by what I saw. The employee taking my order was picking his ears at the cash, then went straight to handling food without washing his hands, gross! Right after, another worker came in from taking out the trash, he gave his hands a 2-second rinse with no soap, and immediately started serving customers. I also did not see any soap dispenser behind the front counter where their sink is located which was very shocking to me! nnThis isn’t a small mistake, this is a major health and food safety concern. Customers expect clean hands and basic hygiene when ordering food, especially in a place that serves ice cream and meals.nAlso, the two blizzards I had ordered were completely melted within 10 minutes and I paid close to $20 in total. The flavouring for the peanut butter, mint, and chocolate all tasted off, almost sour like they were expired and been sitting for a while. Both of the blizzards ended up going straight in the trash! Management really needs to step up their training and supervision before someone gets sick. nnTotally unacceptable and disappointing. I won’t be returning until there’s proof that proper sanitation and hand-washing are being enforced!

Brazier was the best for hamburgers. Different kinds, reasonnable prices, you could buy family size fries and onion rings. When in the mood for a hamburger, this place was where i went for my treat. Now that they have changed name, terrible, very disappointed, the very few times I've been back!!! Why change something when it's so good. You didn't just change the name, but the goodness of the food also!!!

We have begun visiting DQ often! Lol. We're on a budget so to get a meal with a sundae for $9 it awesome! Portions are just right, and the burgers or chicken strips are always cooked the perfectly and fresh.nnThe staff a friendly and even brought us our meal to the patio. When my hands were full. Usually we wait 10 minutes for our order.

The casher was on the phone while I walked in. No greeting. No thank you. No communication.nAnd this was the first time I ordered a burger that comes with white stuffs on the bun so I didn’t know that it was flour. The cashier made a smiled as if I was stupid. At least they change a new bun for me.nI might not going back again because of the cashier and the way she smiled like that at me and her service.

Went to get a cake for my gf birthday at 9:40am and nobody was there except the delivery guy. I asked him and told me that they usually get there at 10am. But on google and all there signs is 9:30am. If you cant open it at this hour then change the time or just don't bother opening. Really upsetting