L'Escale Restaurant

Worst customer experience ever! Watch out if you’re not french enough for them, you’ll end up being treated like trash. Food’s pretty basic and overpriced. These people definitely don’t deserve this beautiful location. They could have a million dollar business if they just tried to treat people with kindness. We were a 7 people party including 2 seniors and 3 children. Asked for an open umbrella table to enjoy the view while we had lunch and these lady answered in a very unpleasant way that they can’t open the umbrellas. Just when we finish our pretty basic lunch they open one of the umbrellas for a couple just came in.

We had lunch on the patio this past Sunday, and it was pretty amazing. Sun was shining, food was delicious, and the service was fantastic. Thank you Melanie, you made our day with your great service, and warm smiles. The drive from Rockland was great, and so worth it. I am sure this will be one of our favourite places.

Stopped to eat here with a couple of friends on our way back to Ottawa. Had their trout and walleye platters. The fish was done perfectly and the almonds went surprisingly well with the walleye. We ordered cheesecake and triple chocolate cake for dessert afterwards and they were also pretty good. The location, interior decor and service were pretty good and we had a great experience overall.

The manager Andrew was absolutely HORRIBLE, he had absolutely NO customer service or etiquette.nnWe are a party of 4 whom called when we arrived to inquire about the wait time as we noticed the patio was busy. Andrew answered and asked if we were at the restaurant to which we stated yes as we had arrived and called from our vehicle as we were prepared to leave and return, should he have suggested a time they had availability. He replied okay and hung up the phone.nnAs we approached the entrance, Andrew yelled from across the entryway if we were the ones that called. I replied yes to which he turned around and went inside. We stood at the front with no greeting or communication for some time and were then approached by a waitress who told us that we are to go and find any seat to sit in. There was 1 table of 4 that was available on the patio and it was dirty with previous cutlery and dinnerware from the previous guests. We sat down awaiting the waitress to clean it which she did shortly after.nnWe received menus and after 25 minutes, our order was taken. When asked what drinks we wanted, we let the waitress know we did not have a drink menu to which she apologized and left to bring. She came back 5-10 minutes later asking what drinks we wanted to which we reminded her that we did not receive a drink menu. She apologized once again and went to grab drink menus for us.nnWe sat patiently and waited for OVER an HOUR and 20 minutes. Upon receiving our order, out of 4 of the meals, 3 were incorrect, including the drinks, and on top of that, the food we ordered was cold.nnThe waitress was very sweet and apologized, stating the errors were partly on her for forgetting to note them but also the kitchens for the ones she did note in the order. She was very apologetic and let us know that what happened wasn’t okay but that she appreciated our understanding as we told her we understand they may have been busy. She let us know that if we re-ordered the food that it would take a very long time and asked us what we wanted to do. As one of the meals was an allergy concern, we all traded our dishes amongst each other to accommodate for the errors and avoid any troubles for the waitress. She thanked us again for accommodating. We tried to make it work however the food was cold and soggy, and we were very disappointed.nnWe stepped inside from the patio area and politely asked to speak to the manager. The waitress came out and informed us that he did not reply to her so she stated that she would assume it would be okay to charge us for our drinks and allow us to leave. While she was going over the bills with us, the manger stood afar and then left. He came back when the bill was paid and stood to watch us leave.nnI looked over to him and asked him what his name was. He replied “Andrew”, asking if everything was okay. I politely let him know that given the circumstance and inconveniences from the restaurant, that an apology from him as a manager or some sort of conversation/communication would have been nice as he stood there watching instead.nnHe responded angrily stating that he knew we would be a problem after he spoke to us on the phone as HE “panicked” assuming we were in a rush. He stated at that point he wanted to tell us that he was not a fast food restaurant.nnI calmly explained to him that the call beforehand was just to find out availability as we could see the patio looked busy again, we were willing to either wait or come back later depending on the availability as we were not in a rush.nnWhile trying to reassure him that wasn’t the case as we weren't in a rush, He began yelling at us angrily.nnThrown aback, I said “Excuse me?” Then explained that as a manager of a restaurant, he should not be behaving like this; We came for a nice lunch by the water.nnAs a manager, yelling in front of the entire restaurant and creating a scene, Andrew should be embarrassed.nThat behaviour is unacceptable and he needs to take a course on customer service.nAbsolutely DISGUSTING behaviour from Andrew.

Today we went for a dinner with my husband hoping to enjoy the rare evening together. Unfortunately, it did not happen.nAfter waiting almost for an hour, I got spoiled fish, and it looked that kitchen knew about it because it was also overcooked. It was very dry. Also, chef’s salad had some molded lettuce in it.nOverall, I was very disappointed by the food, although server lady was very nice and friendly.