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DOT Furniture

  1. Pickering
  2. Pickering Furniture Store

Reviews, get directions and information for DOT Furniture

DOT Furniture
"DOT furniture, is a successful Canadian company known as patio experts.From one store we have grown to 22 locations and continually bring nicer product for the southern Ontario market. Our secret is our great selection of quality furniture with endless possibilities with our mix n match.Spend more time in your backyard, enjoying the outdoors with your family and friends."
Address: C, 1899 Brock Rd, Pickering, ON L1V 4H7, Canada
Phone: (905) 427-2025
State: Ontario
County: Durham Regional Municipality
City: Pickering
Zip Code: L1V 4H7


Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews
Today I received my dining set from Dot Pickering. Consisting of a dining table and eight chairs. What a great experience my husband & I had. April, the manager, herself took the time to help & guide us through the process. Tomorrow we will be getting our Tropical Relax Seating set again from Dot Pickering with the help of April. So stay tuned !!! April 13th-UPDATE Hello Everybody. Here to do my follow up, from my stay tuned, Dot review above.... Sorry about taking so long. Covid you know!!! So I have received my Tropical Relax Seating Set. Again, thanks to April, the Manager. She managed to find me this beauty that almost slipped through my fingers... Love this set!! So comfortable and relaxing.. What a great place to start the day with a coffee and watch the sunrise but it's even better watching the sunset with a glass of wine!! Such a comfortable set that just can't be beat!!! P.S. Thanks April, your the best,,,, Sign The Troys
Love these stores. I think I am attracted by their merchandising skills.It's laid out so well. Found some pillows here which would improve my outdoor set. All you back yard and patio needs can be found here. Spent some time browsing here.
Extremely happy with the incredible service I received from Tracy. Recently purchased a conversation set and a parasol. She was very patient and recommended great functional pieces. My backyard looks fantastic!! Thanks so much for your help!!
The very helpful associate at the Pickering store was kind enough to help me locate product I was looking for at various DOT stores. The customer service was first rate. It appears they may have turned the corner from previous management!
Best customer service, Jedaiah was helping me pick out several pieces for our back yard. He was so patient and helpful, walked me through all the features and benefits and pricing as I was so overwhelmed with all the beautiful furniture. I would highly recommend!
Do not purchase DOT furniture. Owner and daughter will never honour any warranty. Jena Niceforo said to only expect the $2500.00 furniture to last 3-5 summers. It lasted 2 summers. They will not repair or replace just the chairs. The table and umbrella we repaired. Closed during covid but if your warranty runs out during that time....too bad is her attitude. WARNING: Don't buy from DOT !!
Excellent customer service from April! We came in just as the store was closing to get some chairs repaired. Despite having set the alarm and a personal emergency she took time to sort us out. In addition, she went the extra mile to get special permission to do a transaction over the phone saving me returning to the store just to process payment today. Can't say enough about April's attitude toward taking care of customers! We will be back to look at their indoor furniture inventory and will most certainly become regular customers.
Today we visited DOT in Pickering to begin the process of choosing furniture for our new backyard oasis. With a lot of decisions to make we were a little overwhelmed. April introduced herself to us and offered assistance. She listened to what we are trying to accomplish and walked us around the store showing us different options. We decided on the 10x12 gazebo along with other pieces of furniture. April showed us patio tables and we found chairs that we really liked but couldn’t decide on which table was the right one. April made a suggestion and placed the chair we liked beside a table. Wow! It was perfect, making the decision easy. April was patient, professional and really listened. She made us feel valued and appreciated us as first time customers to DOT. We made our first round of purchases and she gave us her card. She made it personal and provided exceptional customer service. Thanks April for a really positive experience at DOT Pickering. We’re looking forward to visiting you again soon.
I went into the store because I’m having a problem with my current patio set creating rust stains on my concrete. I thought since it was a specialty patio store they may be able to help me out. The woman quickly reminded me that I did not buy it from DOT as I would not have had this issue if I had. She said she only had one piece of furniture that required leg caps and said she wouldn’t be able to order it for me anyhow because it would take eight weeks and the summer would be over. She had no interest whatsoever in helping me . I did purchase my original set when they were located in knob Hill farms but I didn’t bother telling her that. And I wouldn’t buy from them now anyhow on principal
Great stuff, but the manager April workinh here seemed totally uninterested, rude and not so knowledgeable. I came here shopping for a Patio set, and asked her if it was available to buy. The reply I got was that "IT IS FIVE OR SIX THOUSAND!" Not sure what she was trying to imply. I wanted to buy hedges, without even checking the system, she said hedges are sold out. I picked up 2 packed hedges right by the entrance and asked her, "What about these 2 packets of hedges?" And she replied, "Oh, yeah these are available." I bought those, and ended up going to Whitby location to purchase more hedges and patio furniture, cause the manager at Pickering seemed totally uninterested!!!! Ms April is causing Dot to lose business.... Sorry, but this was my experience. P.S. Tracey here should be the Manager cause of her exceptionally pleasant, efficient, hardworking customer service skills. My experience with Tracey positively changed my opinion of Dot staff in a 360 degree turn.
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