Crystal Palace Restaurant

If there was a way to share negative stars I would do so. This used to be my go to place for delivery, but I just had what's probably the worst customer service experience I've ever had. I ordered on Just Eat, made the same dietary requests as I always do along with requests to upgrade a couple items part of a combo, again as I always do (same order every time guys, not expecting any surprises!!) Upon receiving my order it was clear that they missed the comments, no problem, it happens, we're human. But when I called the restaurant to inform them (not a situation that I could just pick something out as they were allergy related) I was told "sorry nothing we can do, just pick out what you don't want" not cool. I spent a half an hour on the phone with the hostess going between me and the manager, who claimed she didn't speak English. Solution was that I could come pick up the food (the weather is terrible, which is why I was ordering in) they would remake it the way I needed BUT I would be CHARGED! Not impressed at all. They lost a regular customer today. And I caution anyone with allergies to order from this restaurant. They don't care and clearly will do anything to save a buck.
7 years ago (21-01-2018)

I was at a very low point in my life when I came here. I didn't think it could get worse but then I had their food and I knew I had spoken too soon. Probably not bad if you are coming for the buffet, and it is a decent value. But, save yourself the trip if you care about your taste-buds.
7 years ago (21-02-2018)

I love this place. My family and I have been coming here for years for all of our birthdays. We always get dim sum so I can't say too much about their regular menu, but it's huge and from what I've seen other people eating, looks good. But their dim sum is the best I've had, I come back from Toronto to go here. The place is maybe a little run down and simple. But they always have good service, and the food comes out fast, hot and freshly made. Also,They don't skimp out on any of the "fillings" like you find at some places. (If you get something stuffed with shrimp by gollly you are getting it STUFFED with shrimp, if you know what I'm saying). So if you are looking for some tasty dim sum or Chinese food, this is the place to go.
8 years ago (21-12-2017)

Came here for dim sum without any expectations but it was surprisingly alright. The siu mai are pretty large and taste decent. Xiao long bao looked a little sad but tasted okay. The deep fried dumplings with minced meat (ham sui gok) were really good and I recommend it. The BBQ pork bun, custard bun and fried pork buns were 'meh'. Service was kind and courteous.
7 years ago (01-04-2018)

Very good food. Best dim sum in the city. Really nice people with long term staff that get to know you.
7 years ago (08-01-2018)