Costco Wholesale

Our #1 favorite place to go shopping in Gatineau, especially for food quality and their reasonable return policy. The only thing that I dislike about this place is the parking ordeal, you always have to navigate the parking lot for some minutes to find a spot, even when you think it is not a busy day or busy time of the day.nAnother thing is the consistencies of some products, we liked a lot of their Kirkland brand peanut butter compared to any other brand, just bought it once, then no more in stock, Chinese frozen Har Gaw, Korea sea weed, etc...nAnd I feel compelled to say this, it would be more welcoming to the Asian customers if they have some festive treats in stock seasonally. Compared to other locations in Ottawa, this place doesn't have certain products in stock, for example, I have to go to their Blair location to buy Manuka Honey, but here even if you ask staff members, they don't know what it is.nWe bought a hot tub this year, it turned out to be the best investment for the summer, the whole family enjoyed it so much!nAll in all, the best place to go shopping in GatiNeau. Salute

Today I felt mistreated for the first time here. And just to let everyone know, if you’d like to make a complaint about any issues, there is literally no way of it at this location. Just give up!nnAt first, cashier did not inform me that I will need to exchange the paid cardboard gift card for paper voucher at a different service desk. So I went home with the unless cardboard and noticed it myself while trying to register online. I called right away when I realized that there’s something wrong, it’s not the right process for gift vouchers. Someone on the phone advised me to go back right away so they can help me to claim my gift vouchers.nnDrove back to Costco from home to make up to it, only to go there for someone to tell me go home. I was being told by a different person to fill out a paper and they’ll let me know how it goes in two weeks. Side note: the gift vouchers expires in less than two weeks.nnA manger had to step in to solve the issue. Manger checked the videotape which happened half hour ago and apologized to me on behalf on the cashier who made the mistake to ignore me with my purchase at the beginning. The manager then admitted it was their fault, every customer should have been informed at the cash, and the cashier should have talked to every customer who purchased gift vouchers the ways of claiming it, which is to go to a different registry.nnSecond of all, their were two cashiers just chatting, and throwing everything inside the cart instead of the box I got. Not helping with packing at all. So I had to pack everything myself while they were obviously minding their own business. That distracted me from checking if everything was correct.nnI wanted to make a complaint, and the manger told me if there’s anything, just tell him, there will be no other ways of complaining, no case will be created, no follow up with customers and all matters will be disclosed. Talking to the manger of what happened was the only way to make a complaint at this location. I understand that he’s trying to protect his employees and the manger did take responsibilities for his employees to apologize. But with all of the back and forth, my request is just a simple apology from the person who made the mistake instead of a manger doing it. I really appreciate the manger who stepped in and fixed the issues for me real quick, but there are some other employees here need to be trained better. I questioned if they really have a policy and procedure for all Costco employees as they’re telling me different things and clearly not following the rules.nnDear cashier: One sentence you chose not to say that costs two hours of my day to fix it.

A good Costco located 3 min from highway 148. Up sides: self-serve cash machines with no huge line-up. Costco mobility can sometimes offer good deals remember to scan QR code for virtual lineup. Stock inventory ok on-sale items that I want are rarely out of stock there. Sell propane gas tank cheaper than convenience store + tanks sold there come with an indicator that shows how full is the tank -- this is very useful. Can buy tires there too. The ice-cream cones there are huge and nicely done.nDown sides: parking lot shared with other stores. No Costco gas station.

Everything you need is there.nThe one thing I enjoy is that the place you found what you wanted has changed places so you look and find it somewhere else in the store, but you get to see so much more.nThe veggies are fantastic, the meat highest quality and the people who work there are fantastic.nThe bakery is top line.nI do all my groceries there.nThe store is very clean and well taken care of.nLove it there.

I love going to Costco and I’m happy that there are many cashiers not only self serve cash which “I HATE” !!nnBy going to a cashier, you create jobs and they pack everything for you. I go weekly for their fruits and vegetables as it’s extremely fresh.

Directions to Costco Wholesale with public transportation

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