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Colonial Resort & Spa -1000 Islands

  1. Leeds and Grenville United Counties
  2. Gananoque Lodging
  3. Leeds And Grenville United Counties Spa
  4. Gananoque Spa

Reviews, get directions and information for Colonial Resort & Spa -1000 Islands

Colonial Resort & Spa -1000 Islands

About

Colonial Resort & Spa is seasonal property in the 1000 Islands of Southeastern Ontario, Canada. Open May until the end of October, come join us!

Story


On 10 acres of majestic scenery on the west end of Gananoque is Colonial Resort & Spa, a full-service resort here to make your dream vacation a reality. We host everyone from motorcoach groups and reunions to families and couples with our 54 tidy and spacious rooms, indoor and outdoor pools, sauna, games, and our indoor serenity garden. Our selection of getaway packages will make planning your adventure thrilling, and most of all, easy. You’ll feel right at home with our warm and welcoming staff as we help you get settled for your stay. Once you’re ready to explore, downtown Gananoque and all that the 1000 Islands have to offer are just minutes away.

Address: 780 King St W, Gananoque, ON K7G 2H5, Canada
Phone: (800) 267-9497
moc.sruotdnalsi0001@ofni
State: Ontario
County: Leeds and Grenville United Counties
Zip Code: K7G 2H5


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Reviews
The staff are friendly and accommodating, the atmosphere is relaxed and family friendly. The private cottage like set up can offer privacy in one area, where a large group can still be lively without disturbing. There is an indoor heated pool that is clean and discreet, with an outdoor pool that is popular and public. The decor is in need of serious updating, but it offers fun and quirky details that all ages can enjoy.
7 years ago (11-09-2017)
Glad that I brought my own cleaning supplies, really wish that I brought more. Not happy with any part of the stay aside from the town it was in. Wouldn't recommend this place to anyone other than an enemy. Maintenance (indoor & outdoor), Cleanliness, Tastefulness & Honesty all lacking severely. Was hoping to relax in our Couples Jacuzzi tub and go for a dip in the outdoor pool. After cleaning the one-person jet-tub it was still a bit too questionable to be completely comfortable & the pool was actually green, throughout our 3 day stay we did not see a single person brave enough to take a swim. Was completely over priced and although things were not working or clean, problems throughout, staff unavailable or untrained to repair, even after the problems and my wife making a formal complaint we were not offered any type of compensation, merely a shoulder shrug and told it was a 'one off' as they typically have raving reviews -- bull. More in depth review to come from the wifes account -- she's taking a bit more time to collect herself after such a horrible and disappointing experience. Many photos were taken, a few of my favourites are included. EDIT: While it's stated in their reply that they knew nothing until we left (and that the only apparent issue was cleanliness), complaints were made with 2 separate staff members our first evening, and a third the next morning before it was clear nothing would be done to rectify our experience. Between the night desk staffer, cleaning staffer and maintainance staffer, we had made complaints in regards to the lack cleanliness, lack of lighting, swarms of bugs, warm fridge (on arrival) and the TV not working (was actually just incorrectly set up), lack of staff training, and more I'm sure, and were barely met with shrugs. I also find it quite telling that in their response they stand by their maintenance and cleaning staff while very clearly being able to see the evidence to the contrary in the clear colour photos that I have provided them with. My wife is still so disappointed after going into our first trip in nearly 3 years expecting a low-tier Resort & Spa and getting a classic RV Park-style Motel that she can't yet bring herself to write a review.
7 years ago (11-09-2017)
Common areas smell and that is overlaid with air freshener....yuck. Thankfully the room was clean and smelled fine. The staff were very friendly and helpful. The common areas are clean but furniture is old and dated. Expected better for the price.
8 years ago (05-08-2017)
Love this place ,will come back. Very clean ,great staff.
7 years ago (22-10-2017)
Staff are taken advantage of, owners hold tips from wait staff until the end of season. Truly sketchy place. Wait staff was friendly despite awful owners.
7 years ago (14-11-2017)
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