Gananoque Inn & Spa

In it's prime I am sure that this was a beautiful hotel. Now it really needs some help. The common areas above the first floor did not appear to have been vacuumed in weeks. My room was clean but needed repairs. The decorative pillow on the bed was covered with stains. This became a issue when I realized that the decorative pillow was against the pillow that I would sleep on. The chair appeared to have been brought from a home with a cat as the arms were all frayed. The bed and the pillows were very lumpy. The pillows were felt like they had shredded foam in them. Most importantly, the door did not have a second security lock on it. The area of the hotel seemed safe but security should be high on every hotels list. Breakfast was included but service was extremely slow and the food was horrible. There were only 2 other tables occupied when I came down for breakfast. One table had coffee. It took another 10 minutes for us to get coffee and a menu. Then waited again. I finally asked the server to take my order as I had a tour to get to in an hour. The table next to me was going on the same tour. My food came out first and it was cold. So cold that the butter had not even melted on the toast. The rest of the food items seemed to have been from a prior day or maybe microwaved and let to get cold. The location is wonderful. It is right next to the boat dock for all of the tour boats. I was able to walk up to the main street and over to the Playhouse. Unless you can get a room with an actual view of the water, I would not stay here again.

The hotel is getting run down but service was friendly for the most part. Carpets in the hall and room were quite dirty but the bedding and bathroom were clean. We had the New Years Eve package which included a late 1pm check out. As we were lingering at our breakfast table at 11:30, we were told that check out time is noon. Even when we pointed out that we'd been told upon check in that the time was 1pm and the website still clearly stated 1pm, they insisted that was an error and we needed to hurry to be out by noon as housekeeping would be in to clean at that time. They even went as far as deactivating our room key at 11:35 so that we had to prop the doors open to re-enter as we packed the car. Disappointing way to end our stay and it certainly ensured that we will not return.

Chose this Inn as it was walking distance to the theater and we parked right in front. Room OK. Took more than 5 minutes for hot water to show up. Fairly clean. Grat view of the harbor rm 210. Dinner downstairs restaurant was OK. Nothing special. Breakfast was fresh and free off a menu. All staff were very friendly and helpful when needed.

We recently hosted our family function at the Lakeside Hotel, and it was an unforgettable experience! The venue is stunning, with beautiful views of the lake that provided the perfect backdrop for our event. The staff were incredibly accommodating and attentive, ensuring everything went smoothly from start to finish.nnThe food was exceptional, with a great variety that catered to everyone's tastes.nnOverall, I highly recommend the Lakeside Hotel for any event. We can't wait to return for our next family celebration!

My partner and I stayed here recently and it was fantastic. We had a queen jacuzzi room in the annex building and found it very clean and the bed super comfy. We came in via our sailboat and the depth at the dock was great, we also didn’t have to pay additional or marina fees on top of the room charge.nnAll the staff were very polite and accommodating - we did not eat on site since there were a lot of other places in Gan we wanted to go to so I can’t comment on that. Overall it was a lovely stay and by not having to pay marina fees for our boat we ended up saving money over staying in other hotels in the area.