Cold Stone Creamery

Horrible service. We had question about the ice cream. The guy behind the counter said yes to our queries. When we actually to order, girl said you ordered incorrectly. She went back, guy was aggitated even though we were politely talking. Girl created new order. She didn't make ice cream as it's supposed to be made. Cold stone has some high quality standard at other places.
7 years ago (30-04-2018)

Horrible experience. We came from out of town to have a dessert after dinner and while I waited in line for nearly 10 minutes, the guy “working” decided to wait on another person that had just walked in. There was no sign where the line was to start and the guy “working” didn’t even acknowledge the fact we walked in. There was another person getting a milkshake in there and she clearly worked at some other store in the casino and as she was waiting for her shake she was touching all the cones that were on the counter. I would give this zero stars if I could and feel that management needs to step up and get some people that want to work. I will never go back here and I’ll make sure to spread the word. Looks like they have already gotten poor reviews and I doubt anything will be done about it. If you don’t like your job then get a new one, but don’t ruin an experience for everyone else like you did mine tonight.
7 years ago (09-11-2017)

I have always gotten a milkshake in celebration of the shakedown I usually experience in the casino, and said milkshake has always been very enjoyable. This past visit I decided to switch up and have a cone. 'Sorry, sir, we're out of cones, I can give it to you in a dish.' Hint for next time: you sell ice cream. There are places that sell ice cream cones. Order some cones from those places in the event one or more of your customers would like their ice cream on a cone. Thank you.
7 years ago (25-09-2017)

It's located in the casino, very nice for a tasty treat.
7 years ago (19-03-2018)

Do not go to this cold stone. Go to the one twenty minutes away. I would give zero stars if I could. Worst customer service I've experienced at a cold stone. The toppings are stale. The staff is extremely rude. There was a huge line and the cashier talked to two different people for twenty minutes (both being coworkers). The mixing thing was broken and they didn't tell anyone until you got to the cashier. Ridiculous.
7 years ago (01-07-2017)