Clinique Le Plein Ciel

The wait is long, but the doctor is effective. The receptionist is kind and welcoming. Keep in mind that most clinics within the RAMQ system are overbooked and the staff are trying their best for everyone. A bit patience with the staff goes a long way. The staff are efficient to the point where they might seem rude. I appreciate their efficiency and their professionalism. Bedside manners are apparent in the attitudes of the nurses and doctors. Do not let the reviews get to you. Make your own mind up when you visit. Patience when waiting can make or break your experience.

A big fat zero is what I give this place. Reception team have Attitude, rude, unfriendly. It’s too bad that the workforce is full of unqualified people managing doctor appointments. If hiring just anybody is become the norm, at least give them proper training. Patient files all over with visible notes.nnAs for the so called Dr Agha, don’t even go there. If he can’t deal with a small situation with his team, I wouldn’t even bring my dog for his care. Take this review and judge for yourself. The number of bad reviews here should make someone react in that management team. It’s a total disgrace.

I attended this clinic as directed by 811 because of a sudden lump I had in my lower torso. The doctor was very efficient and arranged for a scan for me after telling me it was likely a hernia.nnFrom that point on I may as well have said goodbye to efficiency and my own sanity.nnTo get to the radiology department you have to leave the building and head next door to reenter the building and go downstairs. Then you are faced with receptionists who seem in a permanent state of confusion and are endlessly shuffling paper. To see them you have to wedge yourself to one side of a very narrow corridor which is often in use. When you do see them, and have their attention for more than a minute, you feel as if you are imposing because they are so busy and you are in such an awkward position physically.nnUnfortunately, I had to reschedule an appointment because I had family issues then an accident. That meant I attempted to call the radiology department. Oh dear, more trials awaited.nnI called the number for the main clinic and listened to the seemingly endless list of departments and followed all instructions to be told a different phone number to call. Fine, that is what had to be done. What was not fine was that when I called that number it put me through to a financial institution which began talking about investments and other such things. Convinced I had made a mistake I repeated this ridiculous game, even getting others to try it, to no avail.nnWith no other option I grabbed my crutches and got my wife to take me to the clinic. I headed to the reception desk of radiology and asked about the rescheduled appointment and was categorically told it did not exist. The receptionists did shuffle multiple pieces of paper to come to that conclusion, it must be said. I told them I was sure it did exist and the doctor would likely be in contact with them in the near future.nnIt comes to the day before the appointment that doesn't exist and I receive a phone call to remind me of that exact appointment. When I say I cannot make it because I now have another appointment for my broken foot I am told I was informed of the one that they were calling about first. That would be the one that existed, didn't exist, and then they were calling me about I suppose. Basically their incredibly effective filling system had screwed up.nnA couple of weeks later the doctor calls me to tell me I do have a hernia and he will be in touch within the next three months about surgery.nnAlmost three months later I was in the area of the clinic so I decided to check up on the situation. The receptionist then tells me everything has been dropped because the doctor had not talked with me. Yes, you guessed it, she stated he hadn't talked to me on the date he actually called me and told me about the operation.nnIn conclusion to this extremely long tale; the doctors may be fine but the support staff are severely lacking and the arrangement of things is abysmal.

Below expected standards for a public health clinic. Yesterday, I called multiples times to speak to my family doctor in order to get an appointment and as they never answer the phone, I left a message and also wrote a message on their web site. Nobody called me back so today I called, reached my doctor's secretay desk, she answered the phone, put me on hold for 25 minutes, never came back to me, so I hung up. I am going to a private clinic today.

* COMMENTING ON THE DOCTORS *nnDr. Hisham Mohamed Shehata:nPhénoménal doctor who was the first to have discovered my dads heart issues. I can’t thank him enough. He simply took the time to listen to my dad’s heart on a regular appointment and that led to the discovery of his blocked arteries and his need for a quadruple bypass surgery. If it weren’t for his meticulousness and attention to detail my dad’s heart would have eventually failed.nThank you Dr. Hisham Mohamed Shehata

Directions to Clinique Le Plein Ciel with public transportation

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