Chelsea Hotel - Toronto

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About

Bunnies, fish, water slide, rooftop pool deck & great fun for all! The rooms are just the beginning... 1-800-CHELSEA

Story

The Chelsea Hotel, Toronto – the largest hotel in Canada – provides comfort in the heart of downtown Toronto with a variety of options in guestrooms and meeting space. We are just minutes from Yonge-Dundas Square, colourful local neighbourhoods, major tourist attractions, the city's central business district, government offices, the hospital community and public transportation (College and Dundas subway stations). The hotel offers three dining options to choose from, free Wi-Fi and separate adult and family recreation areas.

CHELSEA HOTEL TORONTO SOCIAL MEDIA POLICY:

Everything we do will try to help achieve a more satisfying approach to travel – whether for business or pleasure – so that you’re not compromising your life and values when you’re on the road.

We listen. We’ll spend more time listening than talking. Every comment shared with us is read and considered. We don’t delete comments unless they’re spam, offensive or defamatory.

We’re humble. We believe in our company and our people but we don’t boast about them. We’ll give people the information they need and share interesting content that speaks for itself.

We’re honest. We tell the truth, we don’t spin stories and we correct mistakes promptly. We credit sources and link to them.

We’re respectful. Every traveller is unique, with different values, wants and needs. We welcome different opinions.

We’re human. Real people write on our pages and take care of our sites. If we don’t know the answer, we’ll find someone that does.

We’re thrilled to have you here. We welcome your comments, suggestions, photos, links, ‘likes’ and retweets.

We endeavour to respond to all comments and inquiries within one business day, Monday to Friday 8:00am to 5:00pm (excluding holidays).

This page is for all members of our community and we intend to keep it that way. Content that is offensive, defamatory or unlawful (including SPAM) will be deleted.

Mission

OUR GREEN MISSION:

As Canada's largest hotel with 1,590 rooms and a business operating in a large community such as Toronto, Chelsea Hotel, Toronto recognizes and respects its corporate social responsibility ensuring that our quest for sustainable solutions continues to grow and evolve.

In recognition of Chelsea Hotel, Toronto's environmental initiatives, the Hotel Association of Canada (HAC) awarded Chelsea Hotel, Toronto with a 4 Green Key ECOmmodation rating. This program is essentially a measurement and performance tool for improving our environmental performance.

Since 2005, Chelsea Hotel, Toronto has been at the forefront of hotel waste management and through the ongoing partnership with Green For Life, it has exceeded both industry standards and municipal targets in landfill diversion. In 2005, the diversion was 20% and by the end of 2012, the Chelsea Hotel, Toronto diverted 82% of the waste stream to recycling.

The hotel has invested in a significant number of renovations to reduce water and electricity consumption including low-flow fixtures, high efficiency boilers, and ozone friendly chillers.

In February 2009, Eaton Chelsea, Toronto was recognized with the Hotel Association of Canada's Hall of Fame Award for Energy and Environment.

Products

PRODUCTS AND SERVICES:

Hotel Guest Rooms:
Chelsea Room
Deluxe Room
Club Room
E|CLUB Lounge
Kitchenette
Family Fun Suite
One Bedroom Suite
Business Suite
Parlour Suite
Honeymoon Suite
Fully Accessible Rooms
Modified Accessible Rooms

Restaurants & Dining:
Market Garden
express|o
T|bar

Hotel Parking
Underground self-serve parking as well as valet parking are available at an additional cost. Please note underground parking is subject to availability and has a maximum height restriction of 5 feet, 6 inches. The entrance is located on the south side of Gerrard Street between Bay Street and Yonge Street.

Language Translation
We maintain a list of Chelsea employees who speak different languages. Members of our staff are available to assist hotel guests who require translation services.

Dry Cleaning & Laundry Services
Overnight laundry and dry cleaning services available.

Laundry Facilities
The hotel has self-service, coin operated laundry facilities available ($2.00 wash & $2.00 dry from 7:00 a.m. to midnight). Laundry soap, fabric softener and laundry detergent are available for purchase.

Pet Policy
We allow small-to medium-sized cats and dogs to stay with you because we know how hard it is to have a family vacation without the entire family.
Please make note of the following guidelines:
- We have a pet charge of $50 per stay/room to cover additional cleaning costs.
- Small to medium size cats and dogs, less than 50 lbs.
- Maximum of two pets per room.
- Please keep your pets on a leash at all times in the public areas inside the hotel as well as around the exterior of our property.
- There are certain areas of the hotel where pets cannot be admitted. These include all restaurants, the pool and health club, meeting rooms and the Club Lounge.
- We would prefer that your pet not be left unattended in your room. If you need to leave without your pet, please inform the front desk and leave a contact number where you can be reached should your pet become agitated.
- Should your pet have any accidents on the premises, please clean up after him or her promptly or ask for assistance to do so.
- Please arrange a convenient time with the front desk when you will be out of the room with your pet, so that our housekeeping team can service your room.
- Any damages to the room caused by your pet will be added to your credit card.

Wi-Fi
Complimentary wireless internet service is now available throughout the whole property.

Birthday Parties
Make a birthday splash at the Chelsea Hotel, Toronto, home of the 4-storey "Corkscrew" - downtown Toronto's only indoor waterslide. Kids of all ages will have a splashing good time, while our energetic party coordinator takes care of all the details. Space is limited, call today!

Includes:
•use of the waterslide and pool
•many choices of menu items, such as: pizza, hot dogs, chicken fingers , burgers and fries!
•beverages & snacks
•personalized birthday cake (nut-free available)
•loot bags for the entire party
•balloons and personalized banner
•a birthday party coordinator to stay with your group
•hotel parking (1) for the family of the birthday child

Guests must be 3'8" to use the waterslide; guests under 5' must be able to demonstrate that they can swim.

For pricing information, please call our birthday hotline at 416-585-8980.
Sundays 12 p.m. - 3 p.m. or 3 p.m. - 6 p.m.
Monday - Thursday 4 p.m. - 7 p.m. (holidays excluded)

Camp Chelsea
This all day camp is for children ages 5-12, and is action packed with activities including: waterslide time, games, arts & crafts, lunch, two snacks and even behind the scenes tours of the hotel.

Contact Camp Chelsea at 416-585-8959 today!

Just in-case extras
For children under three "Imagine That Child Care Services" will supply high quality babysitting services. Additional charges apply.

Elmwood Spa - www.elmwoodspa.com
Voted as the Only Canadian Spa in SpaFinder’s Reader’s Choice Awards for the ‘Top 10 Favorite Day Spas’, Elmwood Spa is located right next door to the Eaton Chelsea. Elmwood Spa’s landmark historic building offers four spacious floors of treatment and renewal options and over 180 Spa Care Experts™ dedicated to your well-being. Our spacious venue includes two restaurants, a juice bar, 34 treatment rooms and Water Therapies, including a swimming pool, whirlpool and steam rooms.

Address: 33 Gerrard Street W , Toronto M5G 1Z4, ON, CA

Phone: (416) 595-1975

[email protected]

State: ON

City: Toronto

Zip Code: M5G 1Z4

Update Info

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Reviews

My family and I recently stayed here for two nights. The location is fantastic. And I found the staff throughout the hotel to be really friendly and professional. The room was average looking and a bit small. But it appeared clean and good enough to sleep in. We had a balcony which we all enjoyed using to take in the city skyline. I would recommend this place for families as it was quite family friendly. The pool area is quite dated but the kids really enjoyed the water slide.

Let's start with the positive things. The service is friendly and helpful and the location of the hotel is fantastic! The lobby is gorgeous and looks luxurious and I think it's fantastic that the hotel as multiple, colour coded, sections with elevators that each go to a different section of floors which cuts wait times for the elevators. Though, the hotel is so big and has so many rooms, we had to wait quite a long time for the elevator to arrive to our floor multiple times. That's not a problem, but it becomes agitating considering the amount of elevators the hotel has.  Our room had an amazing view and the bed was very comfortable. Besides that, the room was pretty small for the price I paid. The room didn't have a mini-fridge, the phone didn't work. After we checked in, a handyman who worked at the hotel barged into our room and tried to fix the phone line. I am wondering why this happened after we checked in and not while the room was unoccupied. The room looked like time stopped here in 1990. It really needs an update!  All-in-all our stay was okay. But I feel like I overpaid for what I got.

First off, I’ve read a lot of negative reviews but this building almost is 50 years old so there will be dated rooms and as the sign at the elevator says, rooms are being renovated. This is not an overnight job! Parking: right under the hotel, so very handy. Check in: lively lobby with a welcoming robot, complimentary lemonade and popcorn. Very pleasant and efficient fellow checked us in and gave us a warm welcome. Our room  1282 ; very clean, no “bad sheets”. Kettle and instant coffee packets provided. A bar size fridge  not stocked   suitable for storing personal items that need refrigeration. We didn’t use it as it wasn’t required on this stay,. Balcony….remember, it’s 50 years old so it is worn, but that really doesn’t matter. Having a balcony with a patio door, that allowed us to skip the AC and have fresh air is a bonus in a downtown Hotel. Location: as we were attending Harry Potter, it was a perfect location for walking. Breakfast: we took advantage of an included breakfast for two in our booking, which allowed the $74.00 for two to be included in our room fee. Well stocked buffet, quick service at the Omelette Station. We would certainly stay here again if attending a production in the downtown.

The Chelsea Hotel Toronto is in a dream location for many, right in the heart of Toronto. The staff on arrival were friendly and welcoming, however I am not sure why there are no self check-in machines, as it would make the process a lot quicker, and the lines a lot shorter. When we got to our room, on first looks it did seem slightly dated and small, not the best. It would be fine if you were spending the day out and experiencing Toronto, but not if you want to spend your time in the hotel. On our first full day we tried out the family swimming pool. However, it wasn't that great. The pool was packed to the brim with salt and chlorine, and the wallpaper definitely needed a refresh. It also would be good if the slide was open during the week and not just the weekends. Overall, the Chelsea Hotel has good service and is in a good location, but the hotel could do with a refresh.  Nearby activities: About 30 minutes on public transport to CN Tower/Aquarium  Walkability: 4 minutes walk from closest metro stop, Dundas  Food & drinks: On-site cafe and food options

Got a deal from booking online, but for a hotel that is normally $500+ per night it’s almost laughable. Lobby is gorgeous and front desk staff are courteous and friendly to your face, however the rooms are far different.  The rooms are quite small, barely larger than the bedroom in our house when you concerned 1/3 of it taken up by the bathroom. Fan/AC were not operational at all, and the room was overly hot and muggy. Had to keep window open for the entire stay, which is not ideal in a downtown Toronto location.  Room also had worn down damages. One of the light fixtures were coming out of the wall. The tap and shower head were flawed and falling out, but the front desk staff did have a maintenance person come up and secure them during our stay after we raised the concern, which is nice.  Did not try any of the restaurants on site, parking was somewhat reasonable price considering the location. House keeping staff was a great and responsive to requests. Did over hear the front desk staff making fun of guests after they had walked away, would suggest the employees simply be more aware of their surroundings if they are going to let off steam.  Overall not the worst experience, but would stay at a different hotel if going back to Toronto.

Agreed with the other reviewer. Don’t be fooled by the pictures or the grandeur look of the lobby because the rooms are total opposite. Although it must be said that the hotel is doing renovations to upgrade the rooms.  Right away we noticed a musty smell in the small old elevator going up to our room, then a different musty smell walking through the hallway, and finally we were greeted with a stale, moldy smell in our room.  The bathroom was not cleaned or cleaned but not properly, there was toothpaste on the counter, and who-knows-what stain on the toilet seat. The shower was dripping. We had to wipe and sanitize the entire bathroom before feeling comfortable enough to use.  The heat was working but hard to control, it was very hot in the room despite turning down to 15 degrees, and we could not sleep.  Overall not a very pleasant experience. Not sure how this is a 4-star hotel.  Only good thing is the location.

4.5 stars. The only deduction was for the lingering smoke smell that I will give the benefit of the doubt that it happened when a smoker was out on the balcony and brought it in the room. But the small room was enough for us to sleep and bathe and had essentials. Location was great and price was very reasonable. Staff was friendly and helpful and hotel was clean and lobby was awesomely done with restaurants and all. I would recommend this hotel.

Regret staying here. $500+ a night I expected better. Room doesn't even have mini fridge. Room was not clean, one bed obviously slept in. No robe, missing towels, bathroom dirty.. Hot tub not hot. One of key cards not active... 45 minutes to get back in. Finally unpacking and notice the room condition. An hour later get moved to a new room. Need to prepare for meeting tomorrow still, to find out no guest wifi, so had to tether to phone.

We are currently staying at the Chelsea hotel and felt I should leave a review as I was disheartened reading previous comments prior to my stay. I must say that the room is spotless and the decor is fresh. We have a decent size fridge, tea/coffee-making facilities and an iron and ironing board. We have eaten breakfast in the hotel on several occasions and the buffet has very good selections for both the continental and cooked breakfast. The location is excellent and wouldn't hesitate to book to stay again.

My daughter  16 and I received on the 1st night, on the top floor with a nice view a 1  small  queen size bed room, which was a disaster! Luckily after a complain the next morning we received a nice 2x Queen size bed room on the same floor with the same great view! Staff was very helpful and friendly, towels and bedding was clean! Beds were pretty comfortable! But...the carpet carried a lot of dust, especially in the corners! The carpets in the room hallway didn't seen a vacuum cleaner for a long time! Furniture and windows need a much better wipe down, especially in times like now!!!! A big plus was to able to open the sliding door what leads to a balcony! We ate one time in the Market garden, what wasn't that bad but we got charged 2x on my credit card  i regonize it when I arrived at home!!! Parking is $30 day, but got charged more ! Location of the hotel is great! A little rooftop with a nice view! Drinks in the bar are good!

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