Carl's Plumbing Services Inc

Had an issue with our tenant's water heater Thursday night, contacted our home warranty service Friday morning. We were assigned Carl's Plumbing for the job. After reading all the reviews on Google I became worried. We got a notification through our home warranty service a plumber would be out between 12pm-3pm. I had a very important commitment at 4pm and called Carl's Plumbing directly to see if they had anything early, they said they had an opening between 11am and 1pm so I was good with that. The plumber should up just after 1pm (which is reasonable since we pushed our scheduled time up). The Plumber took about 20 minutes to determine he could not fix the issue and would have to order parts and would not be able to complete the repair until about Monday or Tuesday. (Again this is reasonable since we were going into the weekend). Called on Monday to check for an update and we were told the parts had not arrived yet (Not everyone ships at the speed of Amazon...) again this is reasonable for me. Got the call Tuesday morning at 7:30am saying some one would be out between 8am-10am to complete the repair. The Plumber should up at 8am on the dot and the repair was completed within 30 minutes. Most people are always willing to jump on a leave a bad review and not enough people leave good reviews when they received good service so I wanted to share my experience with Carl's Plumbing. The last step will be waiting to see how we are billed from our home warranty service. Otherwise everything was done under realistic expectations and the job was completed. Everyone we talked to at Carl's Plumbing (receptionist and plumber) were polite, professional, and courteous. I would have absolutely no issues using Carl's Plumbing again in the future.
8 years ago (25-10-2017)

Not true to there words!!! Disappointed to the job done and the quality of parts they replaced to our garbage disposal. Our garbage disposal was replaced back on April of this year and it broke already. We were advised it has life time warranty but when you call and have them to come they will charge $55.00 for them to come and another $122.00 per hour. Terrible customer service! Not worthy calling. Wasted my time!!!!
8 years ago (06-09-2017)

Never came back to finish the job. When I called they said the job was complete. Already paid them. Never use them again.
8 years ago (15-09-2017)

The guy that came out to my home was just rude and had a nasty attutude i would never deal with them again two thumbs down! On top of that he was an hour late! Avoid avoid avoid!!
8 years ago (13-10-2017)

The lady I talked to in customer service was very polite. My number was given to the plumber like I asked so he could call me when he was on his way over. A BIG PLUS was they had a 11:00 to 1:00 time window available right away today. Literally 10 minutes, or maybe less, after the talk with customer service, I was called by the plumber and he told me he will be at my house in 20-25 minutes. Sure enough he got to my house in 25 minutes ON THE BUTTON. He got the job done and no other issues found. My shutt off valve that was shot in the basement is now fixed. I also give them 5 stars because everything worked out so perfectly with my wife expecting a piano student at noon. He got done in plenty of time. Thank you Carl's!!!!!
8 years ago (10-04-2017)