Cap's Westwood Cycle

There are not enough good things i can say about my experience purchasing a new bike at caps. I hadn't bought a new bike in years and was riding one that was much to small for me. I went in and browsed their selection; I had a cruiser style bike in mind. The friendly sales associate Dan came by and explained to me the differences in models and what you are paying for at each level. He also explained that they had more models and the website that could easily be ordered in. I went home and did some research. I came back another day and was able to test ride multiple styles. The bike style Dan had originally suggested would be best for my needs was the one i ended up purchasing. I never felt pressured into purchasing anything. They even suggested I think about it and come back. I absolutely love my new bike!!!! I went with the Electra Amsterdam Royal 8i. I purchased a few accessories which the service department installed for me at no extra cost. The first year of bike servicing is free, I have brought my bike in a few times since and had the gears and brakes tightened. I had an issue with one of my baskets and they fixed it in a very timely matter. The service department was extremely helpful and friendly i was able to ride in and ride out in a very short period of time. I would recommend caps to anyone. I would never buy some cheapy Walmart bike again. Although a new bike can be pricey your are absolutely getting quality at Caps. I now ride more than i drive!

I bought my cyclocross bike here, was a very pleasant experience. I had a full bike fitting which is worth it,they applied the cost of the bike fitting towards the bike I later bought. Good selection and friendly staff. update after dealing with caps service department. I really wanted to like this store, its close to home , a local business with reasonably helpful staff. I kept going back in even after I had issues with minor tuneups. My commuter bike sees a lot of Ks so it was easy to drop here after work instead of going downtown. After multiple issues with my bike being serviced here I would avoid this place and look elsewhere. I had multiple services completed on my bike and had to take my bike back in for major issues that they had missed after nearly every service. The two that stick out as red flags were the front wheel not spinning after the front hub was overhauled after less than 6 months into owning the bike and the mechanics forgetting to reassemble my bottom bracket correctly with a spacer cranks moved side to side after I had the bike assessed and fixed after a car hit me. They were usually apologetic and resolved the issues after I complained a lot. The other issues I had involved were my brakes being incorrectly adjusted multiple times, usually the front, incorrect/inaccurately indexed gears, seat post set way off the originally position easy fix, but why should I pay $80 for service and have to get home and readjust my seat post? I think the problem with the service department might be inexperienced/incompetent staff working on the bikes and the number of work orders they are taking on. The result is cutting corners and just trying to get the bikes back out the door. I never took my road bike here for a service and wouldn't recommend that anyone who has a decent bike or any bike for that matter goes here for a service.

Really, with all of the positive reviews here, I have to wonder about the attitude of the very few who are so negative. I had a very positive experience at this shop. I was helped by Allix who spent more than 30 minutes with me finding the best saddle for my needs and fitting my new Trek bike on the Guru machine. And this was on a busy Saturday with a bike that I purchased at the Maple Ridge location. The Guru fit setup is well worth your time, whether you're trying to decide on a bike that fits or want your new bike to fit properly.

Great service. I purchased a bike at Canadian Tire in May. I caught a flat I had to replace a tire in July. I did not do a very good job of it as the chain was not quite right. In addition I started hearing some clicking noises. It seems that the bike was not well assembled originally at Canadian Tire. Paid $25 to Cap's Westwood Cycle to look at it. They did solve the reported problem, the problem with the chain, and another smaller issue. The bike runs like a charm since. Better then when I originally purchased it. Highly recommend this place. Could not ask for a better service

The place to purchase your bike if you value good customer service at competitive prices. Jamie was great with us and took care of us, engaging with my son while respecting my budget for his bike. We liked it so much that we went back 3 weeks later and got a bike rack and another bike for my wife. Thank you! And keep it up!

This store is by far my favorite bike shop! From the eager to help and knowledgeable staff to the friendly cashiers. Evan and his team at Westwood Cycle Port Coquitlam are a fantastic bunch! When I first set foot in the door, I knew zero about bicycles other than knowing that I wanted one. I have been visiting the store frequently as I add more things to my bike and gain more knowledge. I've already been back for bike #2! Most recently I was taught how to remove both of my wheels, change a flat tire, and how to clip in/out of my new bike pedals. I've love that they took the time to show me all of that! In just a short amount of time, their knowledge and expertise have transformed me into a more confident cyclist and I look forward to visiting them again soon. Thanks team!

I went into caps a couple of months ago to get a tune up on my bike. I hadn't used it for about 15 years so I knew it was going to need an overhaul. The service gentlemen that I dealt with was great. He listed all the things I should get done and then listed the things that were an absolute so that I could save a bit of money which was nice. During the time that my bike was getting fixed I purchased three helmets, and some other accessories that I needed to get me started so all in all I spent around $600. When I went to pick up my bike it was still really dirty as it was sitting for so long and I guess I assumed that they would clean it considering the amount I paid to get a tune up? That was disappointing. I then brought in my chariot with my baby and dog and realized that I needed to attach the bolt to the wheel so I could actually tow it home and asked a different service guy if he could attach it for me. He then asked me to pay an extra $15 to attach the bolt as he said there was a lot of labour involved. I watched him attach the bolt and it literally took him 3 minutes. After spending the amount I had, I feel like he was taking advantage of my situation realizing that I had no other choice because I could not push the chariot and my bike at the same time as I had walked there. The sales staff were very nice and helpful but this one service guy ruined my experience and for this reason I will never go back.

When I got back into cycling four years ago I checked out a couple bike stores before ending up at Cap's. I had come in with a particular model in mind but the employee urged me to try a couple other options, including cheaper choices, to be sure I ended up with a bike I liked. Since then I've added another two to my collection, both from Cap's, and every experience has been as equally excellent. When I purchased my tri-bike from them two years ago I booked a fitting on their Guru system and the guy I worked with painstakingly went through every possible variable of bike adjustment to find what was perfect for me. I had just come off a bad knee injury so despite having to take repeated breaks, and extending the appointment probably an extra 30 minutes longer then it should have been, there was never an ounce of annoyance. I'm sure there are other great bike shops in the Vancouver area but after the three purchasing experiences I've had at Cap's I have zero interest in shopping around.

I found the staff very friendly and knowledgable, especially Jamie who was the salesman that helped me. I described to him what I would be using the bike for and he educated me on the different models of bikes that could potentially suit my needs. We went on a test ride that led to the purchase of my bike. Jamie was very professional and knowledgable. His expertise is greatly appreciated and I'm very happy with my purchase. I will continue to shop at Cap's Westwood because of the great service and product.

Nice modern store with a lot of stock. Due to unforeseen circumstances, I needed to return my recent bicycle purchase to them the next day. Even though the bicycle had never left the store I was picking it up next day because of assembly times they refused to take it back! Their best offer was a hefty 20% restocking fee on a bike which never went out their front door!!! The owner kept pointing to the fine print on the bicycle sales contract that there were no returns. The bicycle sales contract itself leads you to believe that you are agreeing to "wear a helmet" and "ride in a responsible manner." The part about about no returns hides on the side of the page away from where it would normally be read. So, be sure you actually love the bike before you buy one from Caps Westwood.