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Canada West Veterinary Specialists & Critical Care Hospital

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Reviews, get directions and information for Canada West Veterinary Specialists & Critical Care Hospital

Canada West Veterinary Specialists & Critical Care Hospital

About

http://canadawestvets.com CWVS is a dedicated referral centre with expertise in core disciplines. We work as an extension of your family veterinarian to provide second opinions or exceptional specialized care for every patient - 365 days.

Address: 1988 Kootenay St, Vancouver, BC V5M 4Y3, Canada
Phone: (604) 473-4882
State: British Columbia
County: Greater Vancouver
City: East Side
Zip Code: V5M 4Y3


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
We received exceptional care and service at Canada West during a critical time for our 1-year-old cat diagnosed with IMHA. She required immediate life-saving treatment and stayed in their ICU for 7 days. The staff provided frequent updates, which we greatly appreciated. We feel incredibly fortunate to have had access to such a facility when it was most needed. Dealing with the emotional toll of a sick pet can be overwhelming, and we learned from past experience the significant financial strain it can cause. Having pet insurance, made all the difference. Without it, we would have faced a $13,000 bill. She really received the best care, and we are so grateful for Canada West!
Just lost the sweetest dog i ever owned. Had the privilege of loving her for 15 yrs. My little Lily nThe staff here helped me through this day . They demonstrated patience, kindness and professionalism.nThank you Dr Pasquale nThank you to the young girl at reception for guiding me there by phone through my tears nThank you to the vet assist for her patience and kindness while i said my goodbyes
Our dog had a stomach issue and the Hospital upsold us on all the tests and then literally worked against us to make sure we don’t get the insurance coverage.nnTerrible experience. This company showed zero compassion or effort to resolve a simple issue. Once they’re paid, they completely lose interest in supporting their clients. Their pattern of neglect and disregard is appalling and in full view across their terrible reviews. Avoid at all costs. If I could give zero stars I would here…
Very lovely and kind doctors and staffs. Medical fees were expensive, around ~$4500 total, but only cause I didn't have pet insurance so guessing the other reviews likely did not have either. I could not pay in full so the doctor allowed me to pay it in parts every visit. Sorry I can't remember the names of the doctors. But everyone there took care of my cat Summer 15.8 y/o with a lot of love and care. The veterinary clinic felt like a second home, it was comfortable and made me feel like I could tell them any concerns without judgement. Unfortunately Summer has passed away 9/23/23, but the staff were very supportive and helpful during the process.. It's very hard on them when they have to tell the news. I hope the doctors take well care of themselves.. It's awesome they are 24hrs though. They have air purifiers on at all times, anxiety blankets, water, hand sanitizers, cleaning wipes, clean washrooms.. they also have a quiet room for when you want to have some time with your pet. I definitely recommend Canada West Animal Hospital
While we didn’t have a bad experience with Canada West, we also cannot say we had a pleasant one. It’s understandable to look at these reviews and see glowing comments and happy pet parents. But I feel that comes from the fact that our loved ones are healthy and in many cases have been given a new outlook on life, so we are happy but this does not reflect on the service, communication or even compassion given by the clinic.nnAfter the surgery we received little to no follow up from the clinic or the surgeon. It required several phone calls and emails on our behalf.nnWe also found the receptionists to be unfriendly and in most cases just viewed us as a transaction. We paid 70% of the cost upon dropping our dog off. 2 days later we return excited and happy to pick up our dog after having major surgery and we were met with the POS payment machine, literally before the receptionist said hello.nnUs: “Hi! We are here to pick up our dog”nReceptionist: looks at screen to see price of surgery, picks up payment machine and hands it to us. Not even a hello!nnWe don’t live in Vancouver, so after surgery we asked if we could have Bandages changed at our local clinic to save some travel. We still wanted follow up from Canada west but felt as soon as we gave the other clinic the money to change the bandages Canada West dropped us and all follow up.nnSurgery went well, our dog is better and for that we thank them and the team but I don’t recommend them and I suggest if you do take your loved one there be prepared to be viewed as a transactions above all else.nnYou can also find much more affordable clinics by travelling out of the Vancouver area. We view the premiere pricing to be based on location Vancouver and not quality of care or communication.
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