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VCA Canada Vancouver Animal Wellness Hospital

  1. Vancouver
  2. Vancouver Veterinary Care

Reviews, get directions and information for VCA Canada Vancouver Animal Wellness Hospital

VCA Canada Vancouver Animal Wellness Hospital

About

Wellness through integrative care.

Address: 105 E Broadway, Vancouver, BC V5T 1W1, Canada
Phone: (604) 738-4664
moc.acv@ssenllewrevuocnav
State: British Columbia
County: Greater Vancouver
City: Vancouver
Zip Code: V5T 1W1


Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

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Reviews
It saddens me that after attending this clinic for over 10 years, I've chosen to move on. I used to believe that the extra money was worth it, but none of the vets I used to see are there anymore and I recently experienced a situation that required them to prove their ability to show good customer service. Sadly, not only the receptionist, but the clinic manager, and vet chose to take the prideful route, and attempted to shift the blame so that they didn't have to accept that they'd clearly missed a basic step in their practice. Regardless of whether my issue was valid, the way they handled it showed their true colours. Perhaps the acquisition by VCA of this practice has created this shift in culture. I'm only giving two stars because I adore their vet technicians and I'll be sad not to see them again.
7 years ago (01-06-2018)
Dr V was excellent, he saved my cat where other vets couldn’t. Great Diagnosis and communication. Staff was very nice and accommodating. Prices are high but prices are high everywhere, here it’s for good services!
7 years ago (04-06-2018)
Wanted to bring our cat in for suspected UTI and GI issues. They were able to see us the very next day. Dr. V explained his thought process for tests and the elimination process to figure out what was going on, in enough detail so we could follow what was happening. Given lots of time to decide what tests we wanted to do (no pressure). Very gentle and caring handling of our scaredy cat. They followed-up each day after our visit to check how she was doing, prepared pain medication to give her, and called promptly to give results of urine tests. All in all, great service and very caring and knowledgeable staff!
7 years ago (05-05-2018)
Although they do provide good care, this vet is a bit over-prized (but conveniently located) and very impersonal. To me it seems, my pets are really is just any patients among hundreds. I never get the same Dr which for me is quite frustrating. They don't care if you go elsewhere (maybe because they have enough business). I wanted a simple rabies vaccine and it would have been around $180. I had been there several times before spending (for me) a lot of money and asked them to not do a full checkup ($105) but a re-check ($55). My dog had been there within the last 12 months and was and is perfectly healthy. They wouldn't do it and told me that I should go somewhere else to get it cheaper. That is what I am going to do. Another time, my cat had a runny nose and they quoted me all possible tests etc. for about $1400 which was shocking! It was hard to pick out from all the options. I went with a test and some antibiotics and it ended up being $600. He got over it with the antibiotics and the test showed he had some kind of cat flu. The biggest part however, why I am not going back there is because they are so impersonal and are not responsive to their customers pleas.
8 years ago (07-12-2017)
We've had an awesome experience here with our pup. They answer all of our questions thoroughly and are positive about a raw food diet which we appreciate. They treat our pup great!
7 years ago (28-01-2018)
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