Caisse Desjardins des Grands boulevards de Laval

Very helpful. Staff went out of their way to make sure my business transactions would be done in a timely matter even if I didn’t have an appointment

To whom it concern: I am a client of Caisse Desjardins. I went to this Caisse yesterday around 4pm and there was two tellers one of them was serving a client and the other teller was free. I waited a bit to see if she would serve me but she didn't. So I waited until the the other teller was done with her client. To be serve. I received the information I needed and walk away. As I was leaving the teller that didn't serve me. She took another client right away to serve. I told myself do I need to look different in order to get a good customer service at Caisse desjardins? If this teller doesn't want to serve a certain type of customer then she doesn't need to be a teller at caisse desjardins. I believe that it's not fear that just because your from a certain background that you shouldn't be serve equally. I was disappointed but if this is the way it works I understand.

Translated by Google Very bad service, they let a bottomless check pass into my father's account which should never have passed theft, then an incompetent adviser who obviously knows nothing about bank proxies stubbornly persists in my authorized transactions, which I been doing for almost a year and which had been clearly explained to me when I had the power of attorney. Finally he blocks the proxy account, I can't pay my father's bills for a month. I call regularly and they send me everywhere and no return call. My 89 year old father is stressed about the situation but they don't give a damn. Original Très mauvais service, ils laissent passer un chèque sans fond dans le compte de mon père qui n'aurait jamais dû passer vol, ensuite un conseiller incompétent qui ne connait visiblement rien aux procurations bancaires m'obstine sur mes transactions autorisées, que je fais depuis presque un an et qui m'avaient été clairement expliqué lorsque j'ai eu la procuration. Finalement il bloque le compte de procuration, je ne peux plus payer les factures de mon père depuis un mois. J'appelle régulièrement et on me renvoie partout et aucun retour d'appel. Mon père de 89 ans stresse par rapport à la situation mais ils s'en foutent complètement.

Translated by Google Bad service, they don't care about our concern, I call to get a copy of a signed document with them, they swing me from side to side, I have a new advisor who can't find my file , in the end they tell me to manage myself to communicate with the person who made me sign the document is my former adviser it's been 2 years, without yet sending any coordinates of the latter Original Mauvais service, ils s'en foutent de notre préocupacion, j'appelle pour avoir une copie d'un document signé avec eux, ils me balance d'un côté à l'autre, j'ai un nouveau conseiller qui trouve pas mon dossier, au final ils me disent de me débrouiller moi-même pour communiquer avec la personne qui m'a fait signé le document soit mon ancien conseiller ca fait 2 ans ,sans pourtant envoyer aucune coordonnée de ce dernier

Translated by Google Very unpleasant receptionist with a smug air during our visit to the checkout then she calls me back to change her version of the facts then she hangs up on me because I do not accept her proposal. She should work with animals because she does not know how to communicate with customers in any case we change banks. A big thank you Desjardins Original Réceptionniste très désagréable avec un air suffisant lors de notre visite à la caisse ensuite elle me rappelle pour changer sa version des faits puis elle me raccroche au nez parce que je n’accepte pas sa proposition. Elle devrait travailler avec des animaux parce qu’elle ignore comment communiquer avec les client en tout cas on change de banque. Un gros merci Desjardins

Translated by Google It's hard to give such poor service.... You will get no advice, no support, NOTHING.... Deal with your troubles and use your patience if you wish to have an advisor on the phone. If you have an account and you're inactive for 12 months, they'll remove it from your account list on AccèsD and they'll continue to take the big monthly fees from it until it drops to Zero and then they will advise you of the situation.... As long as they can take monthly charges from your account, no one will contact you to explain that in a few months, there will be no more money in your account. .. Original Difficile de donner un aussi mauvais service.... Vous n'aurez aucun conseils, aucun accompagnement, RIEN.... Arrangez-vous avec vos troubles et sortez votre patience si vous souhaiter avoir un conseiller au bout du fil. Si vous avez un compte et que vous êtes inactif pendant 12 mois, ils vont le supprimer de votre liste de compte sur AccèsD et ils vont continuer de prendre les gros frais mensuel dedans jusqu’à ce qu'il tombe à Zéro et là, ils vont vous aviser de la situation.... Tant qu'ils pourront prendre des frais mensuel dans votre compte, personne ne vous contactera pour vous expliquer que d'ici quelques mois, il n'y aura plus d'argent dans votre compte...

Translated by Google I try to communicate with an agent and I am put in a waiting line whose response is estimated to take more than ten minutes. Rotten service! Original Je tente de communiquer avec un agent et on me met en ligne d'attente dont la réponse est estimée à plus de dix minutes. Service pourri !

Translated by Google I made a call the person who answered was courteous, kind and provided me with all the information. He had a short wait while waiting for the line but on a Monday morning it is quite possible. Original J ai fait un appel la personne qui a répondu était courtoise, gentille et m'a fourni toutes les informations. Il a eu un petit moment d'attente en attendant la ligne mais un lundi matin il est fort possible.

Translated by Google New branch, but using ATMs from another era... Customer service used a few times, needs were met. In general, good branch. Original Succursale neuve, mais utilisant des guichets automatiques d'une autre époque... Service client utilisé à quelques rerises, les besoins ont été comblés. En général, bonne succursale.

Translated by Google I have never seen terrible service. I ask a question about my mortgage. She didn't understand and told me to go see the receptionist No class to send customers!!!! Original Jai jamais vu un service terrible. Je demande une question sur mon hypotheque. Elle a pas compris et me dit d’aller voir la réceptionniste Aucune classe enver les clients!!!!