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The orders are messed up EVERY single time and frequently are cold after- even immediately after getting it in the drive through. Like genuinely not a single thing has been made correctly the last multiple times we’ve come. Service gets one extra star because they give us the correct order AFTER it’s been made wrong, but at least we get it at some point. Seriously Alma fast food is so bad it’s ridiculous- I don’t expect fine dining or even decent dining but read the order correctly at least.
Anytime we get food here, we never get our complete order. However, what’s worse is that when you tell them what’s missing, they are terribly rude and give so much attitude. Went through the drive through today and was missing food. Pulled around and let them know, no big deal. I was kind and understanding. The issue for me was that they immediately treated me so much disrespect. They gave me another bag of food that was still missing things. Our pops were regular and supposed to be zero sugar due to dietary restrictions. I tried to tell who I think was the manager and she slammed the window before I could even finish my sentence. They gave us the new drinks and I had to remind them again of the remaining missing items which caused more attitude. Nothing about our experience here is pleasant. People make mistakes, I try to maintain kindness and understanding but there is no reason to treat customers this way.
Horrible terrible useless drive-thru at this location, I would not use it , it is not safe.nnshame on you Burger Kingnnfor making such a disaster....Service was very fast and friendly, food was excellent, restaurant pretty clean, well done everyone
extremely rude staff, only got worse when i called them out for missing part of my order. got pissed when i told them my fries were missing and who i assume was the manager just yelled at the workers for forgetting my order. even the sauces they forgot. food was okay at best. wasn’t worth what we went through to get it.
Food is a little on pricey side but that seems to be the trend lately. My complaint is the mozz sticks, chicken fries, and nuggets are always overcooked and rubbery. avoid them. Also when you dine in you don't even get a tray just a bag might as well be carry out.