Enterprise Rent-A-Car

Very good service a week ago, and a reliable, comfortable car with a great price. They also answered my questions well, via text - which they initiated at the beginning of my rental period. Admittedly however, it took a while sometimes a day to get replies. One concern is they gave me a car with all-season tires, which didn’t go well when I had to drive for hours up to a northern community. Fortunately a friendly person with a truck & rope pulled me out of the driveway where I got stuck. The roads with fresh snow at times felt uncomfortably slippery for this very seasoned driver. Winter or even all-weather tires would’ve been far superior in that instance. I told them about the issue, they apologized & agreed that wasn’t the best situation, said they’d do better. Perhaps in future they could just make it standard policy to ask each client what type of tires they’ll need, if they have a mix of types on various cars when a season is already changing over. Other than that short-lived issue, overall a very positive experience.

Nothing but great service here, especially the branch manager BK: really kind, accomadating and knows how to help his customers. Not only is he easy to deal with, but is very understanding of his customer's situation and worked hard to get them only the best. BK branch manager assisted me throughout my entire rental process to ensure I got the car that suited my needs, and stayed in communication with me so that I was up to date. Would certainly recommend, everyone was great! - Jonny

Lovely people. Super sweet and accommodating. Definitely recommend. The car was great. They were lovely when I couldn’t figure out how to hook up the AirPlay.

Evan was amazing to deal with.nnI have had no good experiences renting cars. However this is a complete game changer. He is professional, Polite , straight to the point and patient!nnI highly recommend dealing with Evan at this branch.nnI had a phenomenal experience. When the time arises for another Rental, I will definitely give them my business because of Evan !

Picking up the car was a great experience, and the customer service was outstanding at first—that’s the only reason I’m giving two stars instead of one. I rented from Friday at 2 PM to Sunday, and I returned the car after hours on Sunday their office closes at 2 PM. I confirmed with staff that returning after hours would not result in extra charges or an additional rental day, and they assured me there would be no extra fees.nnHowever, I was charged for three days instead of two, and the rental agreement wasn’t closed until Wednesday, even though I returned the vehicle on Sunday. I’m disappointed with the billing process and the delay in closing the agreement.nnIn contrast, my experiences with the location at 1330 Calgary Trail SW, Edmonton, AB T6W 1A1 have been much better regarding customer service and timely closure of rental agreements. I hope this location can improve to match that level of service and accuracynnUpdate : manger called, cleared the communications and made things better