Browns

Amazing customer service. Extremely patient with the customers
8 years ago (26-02-2018)

Ahhh not so nice of shoe selection
8 years ago (02-04-2018)

Larger shoe store relative to the rest of the mall with good selection
9 years ago (10-10-2017)

They have terrible customer service. Very rude. They refused to acknowledge that the shoe I ordered was dirty & worn. I wanted a different pair. Three people there argued with me until I got fed up, and just took the shoes to get out of the store.
10 years ago (05-01-2017)

Horrible customer service The last time I shopped here was over 4 years ago, now I remember why I stopped shopping here. I recently needed a pair of shoes for an engagement shoot I was doing, I found a pair I liked and since it was near closing I just picked it up and bought it. I ended up never wearing the shoes and went back about 9 days later to return them as they were brand new. Sales associate told me that they would not return the shoes, as it was past their return period. Apparently on the receipt at the TOP it says that I can return merchandise within 15 days, but in the middle of a huge paragraph there is a one liner saying for SALE merchandise its ONLY 7 days. I took a look at the receipt and noticed that there was a 5% discount on a pair of shoes that was priced at $60, therefore I got a whopping $5 discount. And since its a "discount" how ever small and insignificant, its still a SALE item and therefore I was OUTSIDE my return period of 7 days. No one ever told me this, and while I understand that the onus also falls on me to read the receipt I do NOT appreciate the inflexibilty that the sales associate showed me. These were BRAND NEW NEVER WORN SHOES that ONLY had a few dollar discount that I didnt even realize were discounted at all since it was such a small discount - and I was outside my return period of 2 days. They are within their right to not accommodate me, go the extra mile to earn my loyalty and buisness - and therefore I am also in my right to leave this negative review. If you want to be ripped off, and tricked into who knows what other ludicrous policies and want to lose money - I recommend you shop here. If you want to be treated like an appreciated customer, that they want to earn your business and make you happy - then do not shop here.
10 years ago (26-07-2016)