Broadway Locksmith

Ken was great - he was light hearted and went way beyond what's expected. Ken helped me push my car out of a parking garage to jump it off his van then push it back in when we couldn't get it jumped. Would definitely recommend!
7 years ago (14-04-2018)

My mortise latch/lock finally died (probably 90 -100 years old) - multiple problems made it unusable. I called Broadway locksmith and Bjorn came over a few hours later (as scheduled). He quickly removed lock, and analyzed the problems. The lock had multiple broken and/or worn parts that affected locking and proper operation of the door knob latch and locking. He took the mortise mechanism back to the shop to see if he had replacement parts, rather than full replacement - they DID. Since broken mortise latch/lock used different keys than deadbolt, he converted so all exterior locks deadbolts and latches used the SAME KEY. I AM SO HAPPY. I should have called them 20 years ago, when things started degrading. Highest recommendation from me. Thanks, Bjorn!! (And if you see this same review on other sites, I am a real person on E Boston St, and want to concur to their high ratings - They deserve it !! )
7 years ago (06-03-2018)

Super nice guys. I needed them to make a copy of a housekey, but the first key they made didn't work (they were making a copy of a copy, and it looked right to me). When I came back, they made me three more copies with slight variations each so that one of them would work. Super helpful.
7 years ago (04-05-2018)

I couldn't believe how helpful these guys were when I walked in yesterday. I'm interested in locksmithing and learned more from 2 gentlemen in a half an hour than I had a whole week on YouTube. These guys are knowledgeable and friendly. I'd trust them with any job I might need.
7 years ago (08-03-2018)

Just tried bringing my car to Broadway Locksmith to get a lock looked at and was sorely disappointed with their complete lack of customer service and communication. Initially, I called asking if they could look at my car lock and was happy to hear I could bring it in right away and park in the lot. Upon arriving, the lot was full and I parked down the street. When I entered and asked for help, the owner said 'of course', instructing me to wait just a minute while they moved a car and I could take the spot. He also mentioned that '[he] was going on a call in a little bit, but there was definitely someone who could take a look once I was in the lot'. So I went back to my car, parked in the lot, and went back inside the shop. Then I sat for 30 minutes without a word from anyone. Finally, a new customer entered the shop - his arrival announced by the door ringing - and a worker asked him what he needed. Immediately, I spoke up and asked the worker what was going on, as I had been told whoever was in the shop would take a look at my lock. He responded saying, 'oh well I'm the only person here so I have to work the counter, sorry you will have to come back later this week'. I was not helped and had to leave the store, after spending over an hour total travelling there and waiting for someone to help. I get it, there can be alot of confusion in the shop when people are going out for calls. But someone could have easily looked at the schedule and said that to me waaay earlier, preventing me from making the drive to the shop and having to wait so long. Or instructed someone else that I needed help. I have no problem coming back later, but it will definitely not be at this establishment, very displeased.
7 years ago (15-01-2018)