Bluegreen Vacations The Soundings, Ascend Resort Collection

The Soundings is beautiful! Our room overlooked the ocean, and we could hear the waves from the balcony. There was also a fireplace, which was nice since we went in December. The customer service was excellent. Definitely recommend!
8 years ago (20-12-2017)

Beautiful setting in convenient location. Stayed in one bedroom Presidential unit. Loved windows in dining area and balcony right on the water, perfect for watching sunsets.
8 years ago (05-11-2017)

Very nice resort. Doesn't have a full kitchen with a cooktop but the rooms were nice and lots of balconies with great views. The outdoor pool was really nice. There's also a fire pit and gas grills
8 years ago (13-09-2017)

Nice cozy and clean. Great spot not to far from attractions during off season and a great place to stay.
8 years ago (27-10-2017)

Sadly my experience was not good. The first night we checked in, the room was fantastic. As we left the next morning to go to Marthas Vineyard, I received a phone message while on the ferry with this resort telling me we had to switch rooms as an " owner " was coming to that room. We were told originally that both nights would be in the same room. Long story short, we were at the mercy of the staff to make sure all of our belongings were moved. I was very uncomfortable with this. I felt our time at the Vineyard was overshadowed by our concern for our belongings. When we asked the manager why this was happening, we were told that a time share owner had booked it and we had no choice but to have complete strangers pack and move our belongings. I truly felt violated as we had our stuff all over the room and many things in drawers and cabinets. My husband asked if this happens often ( switching rooms) and the manager ( Holly) said " Yes, all the time". I had many irreplaceable items in the room and I prayed the move would cause no lost items. They reassured me that all would be moved safely. It wasn't. My husband's shorts were left hanging on the chair on the deck of the old room ( which he walked over to get himself after the manager could not " locate them" AND the new room had no view and lesser quality decor and furniture. Also, my Samsung rapid phone charger was gone. GONE!! I called to see if anyone had located it but they said they had not. They told me to go buy a new one and send them a bill. They never once apologized for the loss or inconvenience of not having my phone charger. The item needed to be ordered online which I will do ASAP although I doubt they will reimburse me. In the meantime I kept my phone off to preserve battery. All in all, the way the staff treated us made us feel " unwelcome " and " less important" than other guests. I was never so happy to leave a resort. Such a disappointment for 2 Virginians looking for a nice escape. It was our first experience on the Cape and possibly our last. In the future, I would recommend only staying here if you are a time share owner. Also I would give strong advice to the staff about how meaningful and impactful a simple yet sincere apology would have mattered to us as paying customers. The money we spent to stay here which was alot to us and was definitely not worth it. I felt like I had just flushed $180 down the toilet.
8 years ago (18-09-2017)