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DoubleTree by Hilton Hotel Cape Cod - Hyannis

  1. Hyannis
  2. Barnstable County Lodging
  3. Yarmouth Lodging

Reviews, get directions and information for DoubleTree by Hilton Hotel Cape Cod - Hyannis

DoubleTree by Hilton Hotel Cape Cod - Hyannis

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Address: 287 Iyannough Rd, Hyannis, MA 02601, USA
Phone: (508) 771-1700
State: Massachusetts
County: Barnstable County
City: Hyannis
Zip Code: 02601


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Reviews
The hotel is nice, relatively clean for its age, but old and dated. It must have the most amazing gym of any Ritz-Carlton I’ve ever stayed in… Breakfast was excellent as well. My co-workers and I only had issues at check in. It was the most unpleasant experience of my life. Other than that, as long as the rates are fair, I’d stay again just because of the gym.
Location is Great as long as you are not near the road. They kindly moved our room to a different location on request. This was our 2nd stay at Hilton Double Tree in Hyannis. I really love the Great Gym and the indoor salt pool. I hope they keep it ALL. Very nice comfy beds! Wife and I enjoyed our two days there celebrating our wedding anniversary. We love spending time out on Cape Cod, thank you Double Tree staff for All Your Support!
Stayed 5 days here two different times. The first time was good. The second time not so much. Sounded like a circus on the floor above me. Lots of thumping and pounding well into the night.nnI always had a hot shower so that was nice. There isn't a microwave in the room. There is a micro fridge. The Internet was marginal at best. You can upgrade for an extra fee. Housekeeping did a great job keeping my room clean.nnThe hotel has a restaurant with a buffet style breakfast which I felt was overpriced. They also have an eat in bar. The menu has quite a selection. I had the wood fired pizza which was really good but again over priced.nnThe hotel is close to the ferry ports and various restaurants. The hotel has both an outdoor and indoor pool. The exercise/gym room was huge and very nice.nnThe hotel was humid in the hallways. My key card worked 50% of the time on the outside access doors closest to my room.nnI probably would try another hotel in the area to see the differences.
Our stay at DoubleTree Hyannis was meant to be an opportunity for my husband and I to relax after a year of incredible stress, however, it was anything but relaxing. We had a terrible experience, mainly due to the maintenance issues with our room and the total lack of response and accommodation by the staff. Out of the 5 nights we stayed, 3 involved being woken up repeatedly in the middle of the night by a smoke alarm above our bed. Despite making the front desk aware of this each time, their response was solely to “call maintenance” which did not resolve the issue. At 7 months pregnant and using our hard-earned points for this vacation, I was extremely disappointed to feel more exhausted than when I arrived. It was difficult to enjoy the day activities we had planned and ruined the one vacation we had the opportunity to take this year. To add insult to injury, there was no apology from the staff and no true attempt to fix the situation or our accommodations. We were lucky to get a smile from them, which occurred maybe 50% of the time. Also, the room was in desperate need of some love, the existing damage made it feel grimy.
Staying at this Hilton hotel did not live up to my expectations. Rather than feeling like I was in a reputable Hilton establishment, it felt more akin to a budget motel. Regrettably, I paid a steep price of over $500 per night for this experience. The pervasive unpleasant odor that permeated the entire hotel was off-putting, and it persisted within the rooms as well. Additionally, the shower was broken, the air conditioning unit was old and emitted excessive noise, and there were unsettling holes in the walls that added to the discomfort.nnTo compound matters, some of the front desk staff displayed unfriendliness, which further detracted from the overall experience. Despite reporting the foul smell in my room, no effort was made to address the issue or engage with us regarding a resolution. This lack of response was highly disappointing.nnOverall, the hotel failed to provide the level of quality and service that one would expect from the Hilton brand. Given these circumstances, I cannot help but express my regret at having paid such a high price for an experience that felt more akin to a cheap motel.
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