Birks

bjrks sellls hight quality jewllery , staff lack knoweledge of the store,
7 years ago (29-12-2017)

Terrible service. Danny is the guy who served us. First of all upon entering the store on a tuesday afternoon, both employees were sitting on their chair not being busy with any other customer, did not welcome us. I had to ask for help. Danny was extremely rude. I believe he treated us like for sure they can not afford and will not buy. When I asked questions and asked to show some sample rings that I can compare... he felt lazy to serve us as he migbt have assumed that we might not buy and said I don't kbow all the rings in my store which I understand but I believe therr could be a professional way to say so. Later he went and started talking to his coworker. It was a very bad experience because they judged the book by its cover. I am very happy not to purchase anything and not be a Birks repesentative of jewellery just because of such rude attitude of the employees.
7 years ago (09-08-2017)

Nice collection diamond jewellery and Breitling watches
8 years ago (14-03-2017)

Worst service. Bought a wedding band on dec 27th. The vendor (Nicolas) said they had my size in another store, should take 2-3 days to get it. 5 days later: no news so I call them. 3 calls are needed because only my vendor can answer me. He says the other store did not have it so a special order is needed. He says it should take 1 month. 1 1/2 month later: No news. I call them. Again, only Nicolas can answer me so we echange calls and messages before we speak. They have received the band. Why haventh they called me?!? When I try it, it's too large because the sizing ring in store has a.different texture (I understand this can happen). I nedd to pay in full and they will try to resize the ring (they don't know if it's do-able, only the lab knows) 3 days later, they call me... The lab can't resize, a special order is needed. 3-4 weeks and they promise to call me back when tbey get it (I insist on that point) 2 months later: No news. I call them again. Again, we need 3-4 calls before I can get to speak to Nicolas, because no other employee has the right to speak to me. Nicolas says there has been a problem with the order, blames the head quarter for the mistake (as if it was a distinct company). Can't promise anything about the delay but says he'll call the next Monday when he'll know the delay. Next monday: he doesn't call(again!!!!) So I call. He has no idea about the delay, but rhe order was placed again. I explain how bad my case was handled, while they have my money and I only have a yellow paper in exchange. Says he's sorry and they can reinburse (remember, its a wedding band I bought, I need it for the wedding, I cant go shopping again with no insurance I'll get it on time!!). I ask for a money compensation. He says hell check with the manager thr next day. Next day: no news so I call back on the evening. He didint check with the manager but she's gone. He says we're close to getting the ring. I explain again that I ham unhappy with the service. This time being more insistant. Surprise : he calls back 15 minutes later and he just got the news from the headquarters that I will get my ring 4 days later (how convenient). The manager calls the next day and leaves a message saying shes sorry. Now we are 4 days later at 6 pm and... They haven't called me yet! Conclusion: stay away, you pay more at birks to get a good service but you will not get it and you will be lucky if you get the jewelry you paid for! Carrefour laval is their worst store!
7 years ago (02-04-2018)