Best Buy

I’ve been a loyal Best Buy customer for years, but my recent experience at this location was extremely disappointing. We visited to return a defective, expensive camera lens within the 30-day return period and with proof. The trainee assisting us was polite and helpful, but his manager possibly named Thisa, who was standing right beside him, didn’t even bother to ask us about the issue.nnWithout taking a moment to listen, she rudely dismissed our request to waive the restocking fee, claiming “the system” wouldn’t allow it. Frustrated, we went to another Best Buy location, where the manager was very prompt and resolved our issue in no time.nnWhile I will continue to shop at Best Buy, I hope the company addresses this kind of behaviour to ensure all customers receive the level of service they deserve.

Dear Andrey.nnThank you so much for your exceptional assistance at Best Buy. Your expertise and patience helped me find and purchase my very first laptop!nnYour guidance through the selection process was invaluable, and your explanations made complex technology easy to understand. Your professionalism and friendly demeanor made my shopping experience truly enjoyable.nnI'm thrilled with my new laptop, and I couldn't have made such an informed decision without your help.nnThank you again for your outstanding service!nnSincerely,nKurt Yap

I have not had experience with buying here but I would rate geek squad experience here. I took my laptop here since it was not Switching on itself first they said they can repair motherboard but I got call and they said they can’t repair its motherboard board issue. They can’t replace and all diagnostic they did is try to switch of keeping it on charge. lol I did the same and told them if it’s that only you tell me now. But they any how did same and charged 60 bucks plus tax for no reason. I would not recommend this bestbuy for sure. Worse experience with geek squad and 0 knowledge whatsoever..

Best Best buy I have been to so far in Canada. The staff is ready to help you at once. Very efficient and willing to help the customers. Keep up the good service. I really enjoyed being at the store.

This is due to their nonsense Warranty, make sure whenever U get warranty from them U keep a copy of the receipt with a copy of the serial number of whatever it is U got, their receipts show nothing n they will just decline warranty without serial on hand. Very deceptive as it's nowhere explained such requirement nor it's included with the receipt from the store physical/digital receipt. This is my own experience with a PS5 issue.