Best Buy

One of the worst customer service experiences ever. Their website said they had product that they couldn't find or didn't have because it may have been misplaced or stolen. Their phone system said the order was ready to be picked up when the order wasn't. All I was given was excuses...that this is what happens in retail sometimes. No apology, no accommodating, no accountability. I asked to cancel my order and receive a refund. Exactly at the time he finished the refund, the product was found. I asked to redo the order and they couldn't because they said they needed the gift cards which were at home because I thought the order was a done deal. I left with no products and nothing but attitude from a poor excuse of a manager. To be fair, I was not happy and I let it be made very clear I wasn't. This is why I use Amazon Prime and brick and mortar is slowly dying.
8 years ago (29-12-2017)

Spent about 45 minutes in total waiting for someone to pick up the phone for the product availability. It hung up on me 3 different times so I had to go through the automated system over and over and never got to speak to an associate. So much for fast and friendly service. Luckily I called the North Aurora store where someone picked up almost immediately!
8 years ago (21-10-2017)

Went in knowing what I wanted, needed an employee to get it. I could only find 1 employee (who was busy helping someone else). I looked for another for 15 minutes-no one! When there was a break I asked the already busy employee if they could get someone. They said they would 15 minutes later-no one. I told the employee I'd just go somewhere else, I was in a time crunch. So 30 minutes in the store and I came out with nothing. Told the guy standing by the door as I left that I'd been there 30 minutes prepared to spend $400 and I couldn't get help. He just said, "OK thank you, have a nice day." Which tells me he could care less. This one incident wouldn't be a big deal, but this isn't the first time I've experienced poor customer service. Based on what I've seen, their training and management must be inept.
8 years ago (08-11-2017)

I would give a zero stars if I could. Told by management "if we don't like it we could go shop somewhere else."My husband and I stood inline for the Sharp TV on Thanksgiving from 12-4:30 pm. At approximately 2 pm the manger came out and she thanked all of us (about 30) for coming out today on a holiday. When asked if they had enough TV's she said yes. When asked for a count none was given. At 4 pm she came out with a clip board with several other employees and explained to everyone that some items would need a ticket other items would not like the Chrome book etc. Then proceeded to go down the line and ask what we were purchasing today. Explained the layout and that they would be passing out tickets shortly (TV needs a ticket). Again she and other employees were asked what was the count for the Sharp TV's no answer was given. Before they started handing out tickets several employees including her and another employee I believe named Alex (manger)were told that #5 have cut in line. All team members outside at this time ignored us, several people requested the security tapes to be pulled and were ignored and they proceeded to hand out the tickets. My husband and I were number 12 & 13 in line. They stopped at number 10 for TV tickets. The woman in front of us and a whole bunch more behind us were appalled that that nothing was done for the person that cut in line and only 10 TV's available. Several people tried to explain to the Alex (manager) that this was poor planning, and waste of a lot of peoples time. Alex direct quote to us "if you don't like it you can shop somewhere else" At this point I stated I was done and got out of line and left. I noticed that about 20-30 people including myself left after the remark was made. The extremely bad customer service just cost Best Buy $20, 000 or more in sales. I then went to Target and stood in a organized and coordinated line . Where I was informed, updated and walked out with my TV including several other items that I would have purchased at Best Buy. Also, several others from the line in Best Buy went to Target too. I will NEVER give a dime to Best Buy again. I will gladly pay the extra price before dealing with poor customer service where customers are told to shop somewhere else if we don't like it. Irene Needham
8 years ago (25-11-2017)

I recently needed a laptop and explored router/modem options to best serve our needs. Both times Garet (sp?) from the Geek Squad assisted me. He listened to what I would use the computer for and how we would use the internet and directed me to the best options for our intended use. He was very helpful, professional and polite. I have not regretted either purchase recommended by him...service all around is excellent at this location.
8 years ago (06-10-2017)