Best Buy

Generally really good, they got you covered with so much stuff it's ridiculous and even have drinks if you need a quick refresher for whatever reason. Great general electronics store for a lot of things.nnAs someone who works in customer service, I'm gonna save you some trauma though and note out a distinct issue. I'm thankful I remained very skeptical of the 3rd party Nintendo Switch dock they had on floor, I've always been skeptical ever since they've been known to brick your console and obviously no one would want such a thing. It's likely going to cause a few unsuspecting people to be pissed off.

Deborah deserves a raise!!nBeen buying BestBuy products for years and got my first faulty one right out of the box last week, being a 32 inch Samsung 4K monitor. Spoke with their online representative and they said that I would have to drive it to a BestBuy store and only then they would help.nnWhile that was majorly inconvenient, once I got there the manager Deborah was willing to go above and beyond to help me resolve my issue. She looked into the inventory and couldn't find any other open-box versions in stock, so she ordered a brand-new one for me, price-matched the difference in amount, and got it delivered to my house for free just three days later. Unfortunately I forgot the names of the other two associates who assisted me that day but, they also deserve a special mention for processing a hassle-free return.nnNeedless to say, the new one is problem free and I'm extremely satisfied with my purchase now! My only feedback would be for BestBuy to arrange the pickup of return items in the future, especially for large ones like a monitor, especially if they're within the week of purchase.

Went in on Friday to purchase a laptop sleeve. Found what I wanted, went to the cash, and nobody was there. I stood around for a couple minutes. Multiple employees saw me waiting. I gave up and left.

Haven’t been a fan of the store and their interrogation tactics upon entering post Covid, but went in today attempting to buy a pair of $500 headphones. After seeing as many as 4 employees congregating at the front of the store doing nothing but taking photos and gossiping I asked several to open the case, to which i was told I needed to be in “the queue”. After waiting in the aisle 10 more minutes and being assured by another employee staring at their cell phone doing nothing that I was in “the queue” I told them they could keep it and that there is no queue to order them on Amazon. This is why you’re failing as a company Best Buy, do better.

I bought a universal power adapter from the laptop section in the store. I get it home and it says on the fine print on the box that it is not compatible with computers. I also found the same item for 1/3rd the price online.nnI thought best buy was supposed to be good with electronics? They are selling some low tier garbage at rip off prices. This item could have damaged or destroyed my laptop. Anyway, shoddy products abound this day in age. Sell enough shoddy products and you become a shoddy company.