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Best Buy

  1. Edmonton
  2. Edmonton Electroni̇cs Store

Reviews, get directions and information for Best Buy

Best Buy
Chain retailer with a large array of brand-name electronics, computers, appliances & more.
Address: 10304 109 St NW, Edmonton, AB T5J 1M3, Canada
Phone: (866) 237-8289
State: Alberta
City: Edmonton
Zip Code: T5J 1M3


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
Best Buy 109 Street downtown. I went in recently to look at GoPros. The cabinet was stripped of all the reasonably priced ones—only a single high-end model left, and the price gap was huge. That part wasn’t the real issue.nnThe issue was service. I was told there was one in stock, and the staff member went to look. Fifteen minutes later, after I had to track her down, she finally told me, “oh yeah, it’s not here.” No apology, no explanation—just that. Meanwhile she was helping other people while I stood waiting. Clearly not service-minded.nnIn the end, two things stood out: bad service and no options. She did try to upsell me, which makes me wonder if this is the strategy—pull the cheaper items, leave only the expensive, and hope customers bite. Not me. I won’t be back.
Big thanks to Heherson, the Assistant Store Manager at Best Buy! His customer service was amazing. I came in with a mobile issue that other staff couldn’t figure out, but Heherson went above and beyond to help me out and got everything sorted. Really appreciate his patience, professionalism, and willingness to go the extra mile. Definitely one of the best experiences I’ve had at Best Buy!
I wish I could give a zero star.nI was there today oct 2nd,2025 in the evening.I was there to buy an iPhone 17 regular or pro .nI happen to have first encounter with Herson later I found out he is an assistant manager a horrible choice.nI asked him a question about what is available and if deals exist,at first it started as normal to gauge the situation for both of us interms of what am looking for and he wanted me to know if on plans or buyout.As soon as said I wanted to buyout his demeanor and attitude changed,maybe he wanted to upsell me or something.nThen he told me to check online everything but I said I don't like online since there is too much third party and too many steps involved and I was trying to use my fairstone card.nI asked him if iPhone 16 prices changed,he firmly said iPhone prices never change and if you keep asking I won't help you at all.I told him I am a customer and I want my questions answered since am ultimately the purchasing person,with most unprofessional attitude amd arrogance he told me he won't help and non of the staff will help me.Then I simply asked him who is in charge as manager and he said it's him and he doesn't care .In customer service, one never escalate situation and if communication and understanding breaks down,you must offer alternatives and remove yourself.nnThere is a reason why we go in store because online buying could be a challenging and also we want to see and feel of what we are buying and color selection and all.nIf he can't take the heat he can't work there with that attitude.nWhat a horrible experience today.nnI remember good old days when that manager who moved to castledown bestbuy was there sorry I forgot his name.nI went to another bestbuy and made my purchases.nnBy the way,I used to buy my stuff the better part of 15 years and I can proof if needed with all my email receipts.nnYou can see how he arrogantly standing with that attitude.
I was phoned to come in to get a refund on a item I bought. While I'm waiting I was looking at my phone about personal stuff. The supervisor grabbed my phone turned around so she can look at it. When I showed my disbelief she was offended that I was angry. Then another supervisor came over and when I was trying to explain why I was returning the items she she was offended that I was explaining this to her. Customer service at this Best buy has gone down for many years.
Is this a Best Buy or a Best Buy warehouse? There is plenty of room and space in this Best Buy. Very chill atmosphere, there is no pressure or pushing sales people over here. You can definitely take your sweet time browsing from appliances to video game section, then the computers further into the store.
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Best Buy map

Directions to Best Buy with public transportation

109 Street & 103 Avenue 100 meters
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110X
208
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500X
560
110 Street & 104 Avenue 120 meters
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109 Street & 103 Avenue 120 meters
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208
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109 Street & 104 Avenue 140 meters
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110 Street & 104 Avenue 150 meters
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