facebooktwitterpinterest
mobil menu

Best Buy

  1. Edmonton
  2. Edmonton Electroni̇cs Store

Reviews, get directions and information for Best Buy

Best Buy
Chain retailer with a large array of brand-name electronics, computers, appliances & more.
Address: 10304 109 St NW, Edmonton, AB T5J 1M3, Canada
Phone: (866) 237-8289
State: Alberta
City: Edmonton
Zip Code: T5J 1M3


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
Similar places near
Best Buy Best Buy 7 km I recently visited Best Buy with high hopes of a quick and efficient purchase. Armed ...
Memory Express Computers Edmonton West Memory Express Computers Edmonton West 7 km Been shopping here for quite sometime. Mainly south until recently but now frequent t...
Memory Express Computers Edmonton South Memory Express Computers Edmonton South 9 km
Best Buy Best Buy 14 km Chain retailer with a large array of brand-name electronics, computers, appliances & ...
Reviews
Best Buy 109 Street downtown. I went in recently to look at GoPros. The cabinet was stripped of all the reasonably priced ones—only a single high-end model left, and the price gap was huge. That part wasn’t the real issue.nnThe issue was service. I was told there was one in stock, and the staff member went to look. Fifteen minutes later, after I had to track her down, she finally told me, “oh yeah, it’s not here.” No apology, no explanation—just that. Meanwhile she was helping other people while I stood waiting. Clearly not service-minded.nnIn the end, two things stood out: bad service and no options. She did try to upsell me, which makes me wonder if this is the strategy—pull the cheaper items, leave only the expensive, and hope customers bite. Not me. I won’t be back.
My husband and I went shopping at this location and left in fear instead. As we moved around the store looking at different items we noticed we had been getting followed by a guy with a hood on. When we started paying more attention to him I had locked eyes with him and my husband and I started to get really bad vibes. We felt really scared and so we went to the front to tell the staff about what’s going on and they said it was their security. A person experiencing homelessness is way less scary and intimidating than their security. As a POC being followed by a security guard dressed in plain clothes, hood on, following us is triggering. it also doesn’t make me feel good as a customer to be followed around.. what did you think I was going to do?nnThis locations loss prevention tactic needs to be re addressed as we should’ve never felt that scared in a store whilst shopping! I don’t want to return, that was triggering especially when you don’t know what a customer has been through or what they experienced in their day.nnHead office needs to improve their loss prevention and think about if their approach is trauma informed when doing this to customers.nnWon’t be back. I feel profiled, I feel scared and just thinking about how I felt in that moment is traumatic.
I went to Best Buy on 20304 109 Street downtown, hoping to have my PC repaired after it suddenly stopped working while I was completing a school assignment. Unfortunately, what I was told would be a quick repair turned into over a month of stress, poor communication, damage to my computer, and additional expenses.nnWhen I first brought my PC into the downtown Edmonton location, the Geek Squad associate I spoke with encouraged me to purchase the monthly Geek Squad membership, explaining that for approximately $20 it included diagnostics and unlimited repairs. I agreed and was told I would receive a phone call within about five business days once the issue had been diagnosed.nnAfter seven business days passed, I returned to the store in person because there is no direct way to contact the location. I was told the issue was still being diagnosed and to return in another two business days. When I returned, I was informed that the problem was with my motherboard. I ordered a new motherboard online and brought it back to the store about two weeks later. The associate opened the box, inspected the motherboard and told me the part looked perfect and that the repair would be completed in-store within three business days.nnFive business days later, I still had not received an update. I returned to the store again around 4:00 PM and explained that I was becoming frustrated with the lack of communication. Shortly after, the associate returned and told me they could not find my computer. When I asked to speak to the manager, I was told the manager had “gone on lunch” and that I would need to return the next day.nnThe following day, an associate informed me that PC repairs are not completed at the downtown location and are instead shipped to the west Edmonton store. This was the first time anyone had communicated this to me. The associate admitted that this should have been communicated and stated that my pc and $200 motherboard were likely somewhere on a transport truck. Had I been informed that my computer would be transported across the city, I would have driven it there myself to avoid the possibility of loss or damage.nnAfter several days of phone calls with customer service, my computer arrived at the West Edmonton store. When I saw it for the first time in over a month, I was shocked. My PC case was severely damaged during transport or handling, and my original motherboard was returned with broken prongs and damage that was not present before.nnThe West Edmonton Geek Squad manager was professional and handled the situation appropriately. Unfortunately, I was informed that none of the Geek Squad locations in Edmonton could diagnose the issue with my PC and that it would need to be shipped out of province. Even after installing the new motherboard, the computer still would not turn on, and the team still did not know what was wrong internally. After back-and-forth, the manager offered to replace the damaged PC case and reimburse the cost of the new motherboard, which I appreciated. However, I am now forced to take my computer to Memory Express for proper diagnosis and repair.nnTo make matters worse, after all of this, I attempted to cancel the monthly membership I had been encouraged to purchase. What was not clearly explained was that although it is advertised as a monthly payment, it requires a minimum 12-month commitment unless cancelled within the first 30 days. Since I was outside that window, I had to pay an additional $210 to cancel a service I no longer wanted or needed.nnWhat should have been a straightforward repair turned into over a month of poor communication, misinformation, lost time and physical damage to my pc. As a university student, I rely heavily on my computer for schoolwork, and this experience caused an incredible amount of unnecessary stress. I cannot recommend repair services at this location. At no point did anyone from the downtown location apologize or proactively follow up regarding the delays, confusion, or damage to my computer.nnDo not use the Geek Squad services here!
This is a massive 5-Stars for Ash in the Geek Squad Department.nnThis was some of the best customer service I have ever experienced and working in that industry myself it really makes me appreciate it more.nnI had an issue with a laptop that had me banging my head against the wall because I just couldn’t get to the bottom of it.nnAsh had me in and out within maybe 30 minutes, fixed up and good to go. Extremely knowledgeable and I learned lots just in the brief conversation I had with him.nnI would highly recommend him, thank you Ash!
I wish I could give a zero star.nI was there today oct 2nd,2025 in the evening.I was there to buy an iPhone 17 regular or pro .nI happen to have first encounter with Herson later I found out he is an assistant manager a horrible choice.nI asked him a question about what is available and if deals exist,at first it started as normal to gauge the situation for both of us interms of what am looking for and he wanted me to know if on plans or buyout.As soon as said I wanted to buyout his demeanor and attitude changed,maybe he wanted to upsell me or something.nThen he told me to check online everything but I said I don't like online since there is too much third party and too many steps involved and I was trying to use my fairstone card.nI asked him if iPhone 16 prices changed,he firmly said iPhone prices never change and if you keep asking I won't help you at all.I told him I am a customer and I want my questions answered since am ultimately the purchasing person,with most unprofessional attitude amd arrogance he told me he won't help and non of the staff will help me.Then I simply asked him who is in charge as manager and he said it's him and he doesn't care .In customer service, one never escalate situation and if communication and understanding breaks down,you must offer alternatives and remove yourself.nnThere is a reason why we go in store because online buying could be a challenging and also we want to see and feel of what we are buying and color selection and all.nIf he can't take the heat he can't work there with that attitude.nWhat a horrible experience today.nnI remember good old days when that manager who moved to castledown bestbuy was there sorry I forgot his name.nI went to another bestbuy and made my purchases.nnBy the way,I used to buy my stuff the better part of 15 years and I can proof if needed with all my email receipts.nnYou can see how he arrogantly standing with that attitude.
Comment on this business

Best Buy map

Directions to Best Buy with public transportation

109 Street & 103 Avenue 100 meters
008
110X
208
401
411
413
500X
560
110 Street & 104 Avenue 120 meters
007
109 Street & 103 Avenue 120 meters
008
208
413
109 Street & 104 Avenue 140 meters
007
110 Street & 104 Avenue 150 meters
007

to add Best Buy map to your website;



Copyright 2026 | All rights reserved.

You can use our top contact for adding and editing your business's information.
0.0034 Loaded in seconds