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Reviews, get directions and information for Ben Moss Jewellers

Story

Ben Moss Jewellers was established in 1910 as one of Canada’s first independent and family-owned fine jewellery store companies. It unfortunately suffered from external forces that left it financially vulnerable in recent years and a wholesaler acquired the chain in 2013. The company filed for creditor protection in May 2016, and closed all stores.

In January 2017, Charm Diamond Centres acquired the rights to the trademark Ben Moss and is re-opening 16 Ben Moss Jewellers stores in Ontario, Manitoba, Saskatchewan, Alberta and B.C.

Founded in 1972 by Richard Calder, Charm Diamond Centres, with Crescent Gold and Diamonds, is Canada’s largest independently owned and operated jewellery company. Under these three retail banners, Charm operates more than 88 stores and employs more than 800 people from Newfoundland to B.C. Charm’s mission is to ‘Win the Customer for Life’ by providing quality, value, and trusted service to all its customers. Charm Diamond Centres is a Canada Top 50 Best Managed Company.

Charm Diamond Centres has great respect for the Ben Moss Jewellers legacy and its long history. Like Charm, the company has a similar story – it is a family-owned Canadian fine jewellery brand that customers have trusted for their most treasured memories.

Address: 109 St NW, Edmonton, AB T5G 3A6, Canada
Phone: (780) 756-5676
moc.ssomneb@ecivres
State: Alberta
County: Division No. 11
City: Edmonton
Zip Code: T5G 3A6


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 9:30 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM


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Reviews
Dropped a ton of money on a ring at this store and the foundation below the claws cracked. Now they are trying to get me to pay more money for a new warranty because they will not honor my original warranty since they re-opened.
8 years ago (21-07-2017)
The return/service/warranty at Ben Moss is shameful. I don't know why they're still in business. Would not buy from them again in the future.
7 years ago (31-01-2018)
BOUGHT THE FUTURE MRS. MADNESS HER ENGAGEMENT RING WITH A LIFETIME WARRANTY BACK IN OHHHH 2013. AFTER SHE DAMAGED HER RING IN THE WRESTLEMANIA 2016 CAGEMATCH PAY PER VIEW WE CALLED UP THE STORE AND WOULD YOU BELIEVE IT BROTHER, THEY SAID THEY COULDN'T DO NOTHIN' ABOUT IT! NOT COOL.
8 years ago (14-03-2017)
My husband and I recently purchased 25th Anniversary Rings from Terri Anne at Ben Moss Jewellers in Kingsway Mall. There was an issue with my husband's ring, and Terri Anne went over and above to make sure it was dealt with to our 100% satisfaction. Would definitely recommend her to anyone looking to purchase jewellery. She makes the extra effort to make sure her customers are happy.
11 years ago (27-06-2014)
My fiance recently went to Ben Moss looking for a gemstone for my engagement ring. He gave them criteria, they told him what he was looking for would be a needle in a haystack, but miraculously they found a gem the next day. (Awesome). The lady told him it was "right in his price range" of $3500, but he never gave them a range. Tired of searching (it was an 8 month ordeal finding a gem with another jeweller) he went to pay and they gave him a "discount" and only charged $3300. Unfortunately, the reciept said "miscellaneous charge" instead of saying "loose gem" or something like that, and we could not insure the ring. We had to get it appraised. We asked the associates if they could just hand write us a reciept saying that they had charged him $3300. They wouldn't, it needed to be sent away. Skeptical, I asked if they are hesitant to write a reciept because the gem actually isn't worth what they charged. (My fiance did research after he made the purchase originally, worrying that he had been duped and saw that this type of gem is only worth a MAXIMUM of $400/carat. This gem is over 8 carats. The associate assured us that being that the gem was set in a designer ring, it would be worth more if evaluated as a whole unit, and that there is no way the gem would be valued at less. Well we just had it appraised and the ring has been valued at $500 than we paid. I cannot even tell you how upset and disappointed that my poor fiance paid way too much for a gem, especially when we now have to worry about the price of a wedding.
11 years ago (17-10-2014)
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