Belen's Flowers

I was ordering some flowers from a male employee on the phone. He was gathering my demographic information and before I had given him my actual order, he asked for my credit card number. At that moment I felt leary because sometimes you don't know if you're getting scammed. So I said, wait, don't I need to give you my order before you charge my account? I chuckled but in a hesitant way... His tone changed and he became defensive. We completed the order but I had to ask him what the total was and when might the delivery be expected?. All the while I'm thinking to myself, this man is not very efficient at taking phone orders. Maybe he is new or maybe he's having a bad day. So a few minutes later I thought to myself, I don't have a receipt. And the man took my all information except my email. Now I feel this could really be a scam. Lol I call back and be was very defensive once he knew it was me. I asked for it and he said "Well you didn't ask and it'll show up on your credit card bill. Ma'am most people don't ask for their receipts." I said, are you okay? You seem very defensive. He told me I was rude. I apologized sincerely because being rude goes against my beliefs. He didn't care for my apology and hung up on me. I don't think I was being rude at all. I was leary from his incompetence.
8 years ago (01-11-2017)

WARNING! DO NOT ORDER FROM HERE! The owner is just down right rude. I called up and gave permission to hit my credit card for $40...looked at my account the next day and they charged over $50! I called not only to find out they tacked on extra charges but the flowers were never delivered. At that point all I wanted was a "sorry" a small refund to get the extra amount back and the flowers delivered. She then got very angry saying she tried to call me (which she never did) and was coming up with excuses. I then said "never mind...please just refund my entire order"...she said "fine" and hung up on me. I had to call back at talk with someone else to make sure that my refund happened...NEVER AGAIN WILL I ORDER FROM THIS PLACE.
13 years ago (14-12-2012)

Called them up with a weird request: to deliver a unique boutique to my ex-wife at get law school. They succeeded and my ex thought it was the most unique bouquet she has ever received. That's a success in my book. Thanks Belens!
10 years ago (17-04-2015)

My mother and sisters ordered me flowers online for my Birthday. Belen's was the shop that fulfilled the order. When they arrived I thought they were beautiful but my sister was really disappointed because the bouquet they had picked out was filled with sunflowers and there wasn't a single sunflower in the entire bouquet. Sunflowers are one of my favorite flowers. My sister, not usually one to complain, wrote to the online store that she purchased the flowers from and told them that she was disappointed and that she understood substituting flowers when they are out of season but its prime sunflower season right now and there shouldn't be a problem. The online flower shop was incredible, they said they would have a new bouquet to me same day with no extra charge. Meanwhile, Belen's called ME (the recipient). They were rude and told me the sender complained so they were going to send a new bouquet and pick up the last one they brought. They also said that the first one was going to be more value because it was roses instead of sunflowers "but whatever". Really? Really?? They called me, who didn't have a clue there was a complaint. I didn't even know there was supposed to be sunflowers in it and were rude to me. Then when the new bouquet arrived it was a sick almost dead version of the former bouquet with some sickly looking sunflowers in the mix. I could have gotten a better bouquet at the local grocery store for a quarter of the price! You would think they would have tried to put more effort into the second bouquet and outdo the first, but instead they seemed to make it less beautiful out of spite using wilting flowers. I don't usually complain. I very rarely do. And the flowers are beautiful to me because my sisters and mom put a lot of thought into buying them for me, but I think Belen's leaves a lot to be desired and people should really check out the other flower shops before considering Belen's. Just for customer service reasons alone. As I am writing this, they came and took my flowers away! The delivery guy came in, apologized, showed me a receipt that said that they were cancelling the order and took my flowers away! What the heck?!!? I can honestly say I will never use Belen's in the future. I would not recommend Belen's to anyone. Do not buy flowers at Belen's Flowers!
12 years ago (05-08-2013)

Purchased the flowers for our 2 year anniversary and my wife was very impressed - very beautiful!
11 years ago (13-10-2014)