Belanger RV Ctr

Probably my fault, but before I purchased my RV from Belanger, I was promised a full 12-month warranty as well as my extended warranty. I was also promised repairs to the demo model I was purchasing. This 12-month warranty apparently does not exist now, and most as for the items to be repaired... Belanger repaired some, I repaired others and some they flat out refuse to fix now that the trailer is sold. It was probably my fault for trusting people without getting it in writing, but if you chose to buy there, get everything on paper. Unless, of course, you enjoy broken promises. Gave 2-star rating because the service and parts department are really easy to deal with, and the service is nice. UPDATE: Situation was resolved and Belanger RV will repair the items they had previously agreed to repair.

Overview: refused to do any work after holding my RV and making promises for over a week. This place is now called Orleans RV Centre. Called them to see if they'd service my RV even though I hadn't bought it there but chose them because they were close to where I lived and they were also a Cruiser dealer should make warranty covered work easier. The RV was brand new 2 months old and the main problem was with a malfunctioning slide. We even ordered new parts/service, assuming the service here would be acceptable. I was upfront when I dropped it off, again, as I mentioned that I had bought it at another dealer the dealer stickers covering it was proof enough. They had my RV for a whole week then refused to do touch it. They basically refused to service it because we had bought it at another Cruiser dealer in Ottawa...and we had purchased from the other dealer because they were selling RV's for a way lower price. Somehow I got caught in a feud between dealers and the manager Brett made it clear how classless an organization they are running...they wouldn't even address the obvious warranty issue of the malfunctioning slide which left me and my family without an RV for at least another week. Note: I did not mention the other RV dealer name here. Smart consumers will be able to do their own price search and realize why Orleans RV Centre losing out to the other Cruiser RV dealer.