Baymont by Wyndham Red Deer

The rooms smell like mold right by pool. Carpet filthy. No table in room to sit in chair and place drink.nIt is quiet even with pool. The service in conference very good. Food good.nThe front desk so busy only 1 person working . She is good but lineups horrible in morning. Even just to ask question you lineup..nBreakfast horrible.nNo juice. No coffee.nHad to ask.nI feel over all, the breakfast and front desk VERY UNDER STAFFED. mornings worst. If you want room cleaned remember to ask for it.

My brother called to book a room. Prior to his arrival. Over night at around 3 am, this hotel decided to charge his credit card. Check in wasn't until the day at 4 pm. when my brother called and explained the situation, the front desk associate told him that it was protocol and would not be refunding him. He then needed to dispute the charges on his credit card. He's from across the country. They didn't care. The customer service is absolutely disgusting. 10/10 do not recommend. The owner also states that this is their normal practice.. and every hotel deals like this... hmmm no, they don't.. they don't charge the card until you are PHYSICALLY in their presence.

What an awesome discovery. Yes, the hotel is on the older side but the rooms are clean and comfortable. We got a double queen room on the ground floor so that we could just walk out to the pool and hot tub. No more dripping in an elevator to go enjoy a swim. It was devine. The salt water pool and hot tub are relaxing and big. Jaiden at the front desk was engaging, friendly, and professional. She really made the stay special. Yes, the area can be a bit sketchy, but if you know Red Deer you already know that. I never felt uncomfortable going out to my car once. It's not a shiny new hotel, but it's clean and comfortable and the price is fantastic. I think that we've found our new regular hotel for when we're in town.

Would NOT recommend this hotel to anyone! All the previous bad reviews are indeed true! We recently stayed with a large group, 2 girls soccer teams. The building and parking lot are crumbling, and the whole place is absolutely filthy. Our group found bed bugs, carpet beetles, an ant infestation, and other bugs in the swimming pool. The mattresses in most of the rooms were stained, ripped and dated. The bathroom surfaces were dirty. All the main garbages were overflowing. The ice machines were out of order. The hotel has a tower dedicated to living quarters, and there were always people milling about in the lobby and parking lot. There were multiple semis, work trucks and campers parked in the lot. Our group did not feel safe at night in the parking lot. It is very poorly lit. There was at least 4 other teams with children staying at the hotel on the same weekend. Way too many patrons to take on with little to no staff. Clearly, the hotel owners care about revenue and do not focus on paying staff to clean and maintain the building. We will never stay again!

My room was clean and neat. My bed was comfortable to sleep in, the only thing was the free breakfast, it didn't have much variety, it was only two items eggs and ham french toast and different kinds of cereal.nThe ham was soggy and the food was cold.nI hope it can improve going forward