Avanti Salon & Spa

When I first noticed hair loss, it was a challenge to find professional who can make your haircut look sharp despite having bald spots on my had. Iryna does excellent job every time, so she's my only trusted hairstylist. Will definitely recommend this place to my friends.
9 years ago (27-04-2017)

I had stopped in to inquire about stylists and pricing and in general check the place out because I was looking for a new stylist. I walked in and was greeted by a young woman and told her what I was looking for. She passed me off onto another woman, I repeated everything again and her first response was "Well, everything is online". At that, I wish I would have said thank you and left. My first thought when she said this was (do I have to pull up their website to get pricing? Is she not going to tell me when I'm standing right in front of her?) I didn't say anything, but my face must have shown something because she quickly tried to correct herself and gave me pricing and recommended a stylist that she thought would be a good match for me. She recommended getting a consultation only and then after meeting Arianna, could make an appointment for a haircut. I made the appt for later that afternoon. I met my stylist, told her what I would like, showed her a picture and she seemed like she understood. She seemed confident. I asked her if she had time to cut it then, and she said yes, that I had been down for a haircut all along not just a consultation. I was confused by this but let it go. She cuts my hair and I'm not saying anything but to me the shape of the style is not looking like the picture I showed her. She held the mirror up for me to see the back and sides, and I told her that. So she cut more and then asked "is this what you mean?". I referred to the picture saying that the shape still didn't look quite right. We went through this a few times. She kept cutting more and at this point, I'm thinking to give up, because I was at the point of thinking I'm going to have to go somewhere else to get this right and if she cut anymore off someone else might not have enough hair to work with. I learned during this time that the woman at the station next to us who was doing someone else's hair, and who was also the woman I talked to earlier in the day, was in fact the owner of the salon. At this point, the owners customer leaves and she has heard the exchange between Arianna and I, and starts in on me with a condescending tone saying things like "you've been going to someone else for a long time right? You have to give another stylist a chance to get used to them, and every stylist cuts hair different." This kind of commentary went on for a few minutes. She didn't even bother to look at the picture I had shown. Just kept saying how nice my hair looked. Somewhere through the course of this Arianna said after I had initially explained that I wanted a wash and wear kind of style with minimal blow drying and fuss, she now tells me after cutting my hair three times that the picture I showed her has alot of styling and that my hair won't do that without alot of styling. Great. This is something I should have been told before she ever cut my hair. I basically feel that she told me yes when the reality was no. Between that and the owners comments, I was done and wanted out of there as fast as I could get before I lost my cool. The owner then said, "let me see the picture". Really? You think there is a chance in hell at this point that I'm going to do that when I want to run screaming from the place? I said no, that's ok. She insisted. I said no stronger, got up and went to the counter to pay. They don't have a chip reader for credit cards so they are sliding it and the machine is having trouble reading it. At this point the owner asks me if I live in the area? This seemed disjointed to be making small talk at this point and I was left with the impression that she was wondering if I was using a fraudulent card. It finally went through and I left. There was another stylist there named Iryna, and there is another review here with that name that looks just like her and then another one with the same last name? So the employees are reviewing their own place of work which is discouraged and looked at as conflict of interest. Tips are cash only, they didn't get one and I wonder how many of their good reviews are fake.
9 years ago (03-06-2017)

Went in for a trim and got a horrible nightmare pixie cut. The sides were completely uneven and the back was like a crew cut that I didn't wanted. I had shown her a picture and it was NOTHING like it. The owner/ manager was a very rude and threating. Beware if you go there!!!! We will be seeing her in court.
9 years ago (11-06-2017)

Great staff! Storm was great. Love that you can book online.
9 years ago (03-04-2017)

Best place to get my hair done in Crystal Lake area. Even my husband loves it .
9 years ago (11-03-2017)