AT&T

Beware....I went into the store because my son cracked his glass on the phone and the screen no longer worked. The only lady working in there told me it was the mother board and it wouldn't be cost effective to fix it so I should by a new phone. I text a picture of the phone to friend that fixes IPhones for a living and he told me that he was 99% sure it was just the screen. She then accused me of not believing her. Well I went else where and 80 dollars later I had a new screen and his phone was working like new. She was being dishonest to try to make a sale. She knew it wasn't the mother board. I will never shop there again. 6/29/17
8 years ago (30-06-2017)

The store was clean, that is what the star is for. I have been there twice and that's enough for me. Both times I was lied to by the sales people, first I was told my bill wouldn't increase with the device I was sold. It went up more than $20 a month. Then I went in yesterday the second time. I was told I couldn't get a different plan to offset the phone cost. Amazingly, Target had no issue giving me a different plan to off set the phone cost and they gave me $150 gift card. Not only was the whole being lied to thing my problem, but when I asked the sales rep to stop pitching direct tv to me, she just kept going. I just wanted a phone, not a telemarketing in person experience. I asked to pay with cash and I was told they don't accept cash, only cards, so I left and was called a b*tch by the manager of the store. The final hit was that I had been out a phone since the night before so I had went up as soon as they opened at 10 AM and they weren't even open on time. As I stated before, they get the 1 star because the store looked clean. They were not open on time, they were not friendly, they wouldn't respect a request to stop a sales pitch, and they lied. I would suggest going across the street to Target.
8 years ago (08-07-2017)

I've been to this store twice since it opened back in October 2015. The first time there was only two people working. It took the one person three hours to get my one cell phone upgraded. The second time was today. I went in the store at 10:15, there was only one person working with another not due in until 11. That one person was with a customer and there was customers waiting ahead of us. The person working did not acknowledge mine or the other peoples presence. I understand that he was with another customer but having been in sales myself the "normal", "polite", and " professional" thing would have been for him to say to the customer he was with "one moment sir" then without having to get up or walk away from the customer he was working with say to the people walking in "Good morning! I'm the only person working right now. I will be with you as soon as I can! I'm sorry for any inconvenience" I had to interrupt him with the customer he was with to get him to acknowledge our presence and to ask if anyone else would be coming in. The other people stated they had never been in any AT&T store where they didn't at least get greeted. I concurred with them. At this time the sales person stated "well we are a new store and normally we aren't this busy in the morning." I would think that being a new store would be even more of a reason to give a good impression. Also, having two people is just good practice especially since it seems to take longer to upgrade a cell phone then it does to purchase a vehicle.
10 years ago (26-02-2016)

I was in here at the end of September 2016 to exchange my Note 7. The associate was very helpful and was even able to get me a discount.
9 years ago (15-10-2016)

Great, quick, service and friendly staff. Makes interacting with AT&T a somewhat pleasant experience for the first time.
9 years ago (07-08-2016)