Ashley HomeStore

Haven't received the furniture yet so completely basing this on the service received. I went on two separate days, as I had to make a decision on what couch from what place. Ty made that decision easy for us. He approached us within a minute, was super knowledgeable and helpful. The next day we were helped by Donovan who continued the trend, and did a wonderful job helping us with the furniture to compliment the couch. Very friendly staff who seem like they genuinely care for you to get what you need. Would recommend in a heart beat
8 years ago (26-08-2017)

Fair warning. Don't shop here. I wish there was a zero stars. They don't deserve one star. The customer service is the worst I have ever experienced. As someone who has flipped houses and has purchased loads of furniture I have never had such a junk sectional. The customer service is a joke. The manager took 3 weeks to return my call with no positive news for me. I have a piece of junk coach sitting in my living room with tags still on it and they wont do a thing. Don't be fooled by the nicely staged show room . You are better off going somewhere with cheaper furniture as the quality is no better just bigger price tags. I have a sectional with a multitude of issues and only one appointment a month available to my area, during a regular work day. As a busy professional It has been months before I can schedule a day with them. My sectional has a porthole to hell that opens up if you get too close to the center. It sucks you and your children in at every opportunity as the sections slide apart. Good luck getting close to your special somebody. next the sectionals second trick is cutting you. Say goodbye to your children's toys if they fall in the cracks, its not worth sticking your hand in. So a word of caution to mothers and fathers of children who like dinkies. Next those lumpy saggy cushions with stitching falling our will have you up at night wishing you had a new coach to make your room look its best, oh wait you do have a new coach........ that sucks. The bungee cord holding the legs together really brings the room together. What do they want to do...... Waste your time that's what. Save yourself and your family. Shop elsewhere
8 years ago (21-08-2017)

My wife and I bought two couches from them... the promotion was buy one get one 50% off. But all the furniture was marked on sale. As we were looking for the couches we found one like ......we chose ones that were slightly more expensive based on the sale price marked on the tag. I was confused about the promotion and the sale price so I asked. " is it 50% off the sale price" The sales lady replied" no thats a sale price if you buy one" very confusing..... so to make sure I understood I asked " do I get one couch for the sale price and one couch for the 50% off the regular price" .....yes she said........ this was not true after we chose our couches and upgraded the fabric based on the sale price we got to the register and the promotion was actually buy one at regular price and get one 50% off regular price...... not what was explained to us at all...... I won't get into the details of my wife and I conversation but needless this to say walking away wasn't an option......costing us hundreds more than was told by the sales person....... very deceptive feeling leaving there. 2 promotions running at the same time.....at the front of the store was 1 sign stating the promo and small print below with was the correct promo......they covered their butts.....like a used car dealership.....
8 years ago (26-04-2017)

Purchased new recliner sofa's and the customer service was great
8 years ago (26-09-2017)

Really expensive. 15 to 20% more than online
8 years ago (02-09-2017)