ARITZIA

First off, a lot of their items are beautifully made and are made of nicer materials than a lot of pieces at this price range, which is why I'm keeping 2 stars. I am, however extremely disappointed with the responsiveness of the Customer Service team with regards to an order I placed. This will be the last time I shop with Aritzia, at least online. I placed an order before their shipping cutoff for same-day shipping and followed up numerous times to check that it will be shipped. I even paid for overnight shipping, but got the runaround from their CS team (I posted a full, detailed account on their FB page). After a lot of grief incorrect shipping/tracking info causing much confusion and 4 business days later for an "overnight" order, I still have no idea where the package is and was told to wait up to 48 hours to receive clarification as to where it is and boilerplate/canned answers as to how "sorry" they are. As a customer, I am very disappointed that no proactive action is taken for an order that is selected for overnight shipping. At this point, if the package is truly lost, there are many things they could have done (e.g. offer to send a replacement order overnight, offer an additional discount, offer to cancel the order/refund my money). However, I was offered none of these things because "when your order is already in transit we can't do anything." I understand that with the holiday season you are busier than usual, but given the market position and price point of your brand, I expected better, more professional level of customer service for your customers, especially those that paid for overnight shipping of their orders. It's clear you have many issues communicating/sharing crucial information within your company's many different business units, which (at no fault of your CS employees), prevents you from having full visibility on your operational process and providing acceptable customer service. I hope someone is able to solve this issue for me very soon.
7 years ago (19-12-2017)

Expensive but my girlfriend loves it because im paying for it yet again
7 years ago (01-05-2018)

I love shopping at this Aritza store, while they don't always have what I'm looking for, I've always had a wonderful experience with the staff.
7 years ago (14-10-2017)

No coordination with website store. Hard to get refunds. Clothing made in china sold at designer prices.
7 years ago (06-12-2017)

Great experience at this beautiful location!
11 years ago (02-05-2014)