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Arctic Spas Factory Superstore

  1. Kelowna
  2. Okanagan Spa

Reviews, get directions and information for Arctic Spas Factory Superstore

Arctic Spas Factory Superstore

About

We want to earn your business – for life – so we are dedicated to providing the very best service to our customers.

Story

Arctic Spas is one of the top 5 industry leaders in the world, manufacturing hot tubs, saunas, steam showers and massage chairs. Kelowna hot tub users have welcomed Arctic Spas Factory Superstore to their convenient location at 2331 Enterprise Way in Kelowna. Join the hundreds of satisfied customers relaxing in their Arctic Spas hot tubs daily, in Kelowna, Penticton and Vernon ... please call or drop by and see us today.



"Hot Tubs Swim Spas Spa chemicals Pool chemicals Spa Filters & Accessories We exclusively sell & support Arctic Spa hot tubs & All Weather Pools"
Address: 2331 Enterprise Way, Kelowna, BC V1X 7E1, Canada
Phone: (778) 478-0550
ac.wahs@anwoleksapscitcra
State: British Columbia
County: Central Okanagan
City: Kelowna
Zip Code: V1X 7E1


Opening Hours

Monday: 10:00 AM – 5:30 PM
Tuesday: 10:00 AM – 5:30 PM
Wednesday: 10:00 AM – 5:30 PM
Thursday: 10:00 AM – 5:30 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews
We purchased our Arctic Spas Wolverine swim spa last year. Our family loves it. Service is second to none. Staff are very helpful and friendly.
My husband and I bought our first hot tub in March 2022 this year. We have been extremely happy with the excellent service and install. We have phoned the store now and then with questions about maintaining our tub. The staff have always been very helpful and kind. We are thrilled with Arctic spas and even recommended them to our good friends who are now the happy owners of a spa as well.
We moved to Kelowna from Ottawa where we had an Arctic Spa for 10 years and were extremely pleased with it. Once in Kelowna, we ordered a new Arctic Spa in 2020 and are enjoying it as much and more as we did in Ottawa. Arctic Spa is a Canadian company and makes hot tubs for Canada and Canadian weather. We love our hot tub and use it as often as we can. The sales portion Verne was very pleasant and went smoothly. We have had no issues with our hot tub and any after sales service with Arctic Spa has been easy and straight forward. They are very helpful and always happy to advise on proper care and maintenance. We highly recommend Arctic Spa and their hot tubs. Christopher
Great service. I had an electric issue and needed to have it repaired before the colder weather arrives. Johnny diagnosed the issue quickly and totally explained the needed repair. Morgan was also great at setting up the appointment and following up. The whole process was fast and affordable. I highly recommend Arctic Spas for all your hot tub needs. Very happy with every everything, a great team. Ken Richardson
Entire purchase process was easy. No pressure, detailed explanation of all the features available. Hot tub arrived ahead of promised date, had regular communication from the service team. Install team was on time, professional and friendly. Great expansion of what is required for maintenance. Went with the salt water system, it is so easy to maintain tub cleanliness and love the app. Would definitely recommend talking to the team before buying any other hot tub.
We bought a hot tub from them a little over a month ago and have nothing but good things to say! After going to a few of their local competitors I felt at ease the moment I walked through the doors and was greeted by the sales manager. Approachable, professional, and informative every step of the way. The delivery man was equally great as he took his time to properly set up impressive teamwork with the crane operator getting it down between the deck and fence! and educate us on the basics to get us going. Save your time searching and go straight to Arctic Spas in Kelowna.
Dave and I are thrilled with our new hot tub purchased at Arctic Spa Kelowna! The staff are all exceptional, and provided top notch service. We really appreciated Selma, Vern and Morgan's assistance with our sales, installation and service needs. We highly recommend seeking out this store and team for all your hot tub inquiries !
We recently experienced an issue with our Artic Spas hot tub and couldn't be happier with the service we received from the Kelowna Arctic Spas store. Morgan in the Service Department was highly attentive to our concerns and patiently dealt with several emails and phone calls and was able to schedule a service call before the critically busy Christmas season. The two technicians who serviced the hot tub were friendly and knowledgeable and projected confidence to deal with whatever issue they encountered. They also came prepared for any eventuality in terms of extra parts and could articulate the mechanical system in a way we could understand. Overall, an exceptional experience with Kelowna Arctic Spas.
We decided to go with Arctic Spas Kelowna, because they have been excellent in supporting us in person and by phone with our first 2011 Arctic Spa hot tub, even when bought elsewhere and located away at our summer cabin. Always fantastic service and availability from Vern, and Ian in Kelowna. Now we bought our second hot tub for our residence, this time at Arctic Spas Kelowna. We are still very happy with their delivery, installation and follow up support. We are now enjoying 2 Arctic Spa products with Spa Boy on the newer one. We have much confidence in Arctic Spas Kelowna.
I bought our Arctic Spa from Arctic Spas Kelowna 5 years ago. We have been enjoying our Arctic Spa every evening even in summer for the last 5 years and we have been very stress-free with the maintenance and repairs of our spa due to the excellent service we have received from Arctic Spas Kelowna. We chose Arctic Spa because it was designed for use in the extreme cold temperatures in the Interior BC. Arctic Spas have superior design in insulation and ease of access for maintenance and repairs. I was even able to replace the worn out water heater in our spa myself. I have been super relieved that Arctic Spas manufacturer has a retailer here in Kelowna dedicated to sell and support only Arctic Spas. In the last five years, I got lot of after-sales supports from Arctic Spas Kelowna. The owner of Arctic Spas Kelowna is very honest and he has never gouged us for any chemical supplies, repair parts or services. The pricing for after-sales products for our high-end spa is actually surprisingly cheap and reasonable. Ian, the service technician, is very learned and friendly. Ian was able to resolved a manufacturing defect of our spa that the technicians at Arctic Spas headquarters could not resolve. If you live in the Interior BC and want to enjoy a spa all year round, you must consider getting one from Arctic Spa Kelowna.
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