Apple Stamford

Apple is a great company for phones. I have been with apple for like 4 years and I love it. Although the costumer service SUCKS!!!!!! It is really bad but as I said Apple over all is amazing.
4 7 years ago (29-10-2017)

This is the worst apple store ever they don’t no how to make appointments. I had Scheduled an appointment for 5:30 an it’s 6:50. 10/18/2017 an no one has seen me yet I keep asking the employees for help An they keep sending me to this desk that nobody at. What kinda of establishment Is this that they have there customers waiting this long for help they say make appointments but Obviously when you do they still make you wait hours. This is just out Regis when I have to be at work. In a hour NEVER AGAIN WILL I COME TO THE STAMFORD APPLE STORE THIS ISNT THE FROSTING TIME THIS HAPPENED TO ME AN OTHER PEOPLE AT THE STORE SOMETHING NEEDS TO BE DONE!!!!! 👎🏾👎🏾
1 7 years ago (18-10-2017)

The service was absolutely terrible. I had a 4:10 appointment. Got there 10 mins early and they told me that they were right on time so please come back at 4:10. I went back and they told me that there was a 30 min wait. Once they finally took me the gentleman that was helping me told me to come back in about 20 mins. And he didn't even start working on my iPad yet. An absolute joke. I would NEVER come here again.
1 7 years ago (03-10-2017)

I usually don't do reviews but I find it imperative that I do, for so often we're quick to note and share the negative but never the positive , even if it's after a negative. Today was an interesting day. I give 5 stars for Jason and Brian. I'm giving them 5 stars after what felt like. -10 experience. I had an unfortunate experience when I was in the store , no need to dwell deep into it but it concerned my experience with an associate who worked their. He was far from what I'm sure Apple strives for in their culture, and the individuals they hire to represent them. ( I actually wondered how he made it through the process) everybody has a bad day but he was beyond so. Let's just say I felt like sh*# honestly. Because I don't think people should even treat people the way he treated me, and it was unnecessary and uncalled for, to meet kindness with dismissiveness and down right disrespect is horrible . So why the 5 stars? Because instead of approaching the associate I asked to speak with the manager(Jason). He was very warm, welcoming, willing to listen, not hear me, but listen. He was compassionate, he was the polar opposite of what I experienced prior. The same with the next individual Brian . They went beyond a job it wasn't a customer and an employee. But people willing to help people and help them feel better. It was more than that. I truly and sincerely appreciate both Jason and Brian being different. We all know how busy the Apple Store is, they weren't dismissive, they weren't cruel, they weren't f'd up. They were willing to listen, but most importantly they made it so I didn't leave their feeling how I initially did. So I say all that to say. Everybody is not the same, we all have bad days but we should never let our bad days, or even the character of who we are be so messed up that it ruins another person. To not let one bad apple (no pun intended ) spoil the bunch, and to not meet fire with fire but find a solution that is better even if you the person hurting have to give someone else a chance. You never know how those people will change your perception, your feeling(s) and even how you were going to look at life. Thank you to Brian Thank you to Jason, Apple stamford still has a customer . To the readers I hope you made it this far reading even when I may have written a little book lol. almost .
5 7 years ago (11-07-2017)

Apple replaced my iPhone for free. There was no charge whatsoever. My battery failed but my phone was in perfect condition without a scratch. Apple IOS Specialists arranged for a new phone at their store ahead of time, guaranteeing a seamless transition for all of us. I had excellent service without a long wait time. Apple Care is a necessity, worth far more than the initial price. Apple gave me four new chargers free of charge as well as exceptional customer service. Apple is an amazing company that I highly recommend to everyone I know.
5 8 years ago (11-11-2016)