Apple Sherway Gardens

Always packed. Great customer service. Bought most of my devices from here. The employees are super helpful and apple quality usually can't be beat. Also had most of the devices unlike most other locations which may not have what you're looking for in stock.

I went in to the store last week and had an amazing experience! Louise from the genius bar helped me with my AirPods. They have been having connection problems for over a year, even thought the store was very busy, she still tried her best and fix it for me! The other store associate Abbas was also great! He introduced all the great features of IPhone 14pro, he listened to what I need and made great recommendations on both iPhone and Mac. Thank you both for making my experience memorable!

Gilbert did a fantastic job helping us at the store. He took the time to understand what we needed out of a phone before making a recommendation, and showed us all our options. He was super knowledgeable and was able to answer all the technical questions we had as well as providing us extra tips on how to use the devices. Thanks again!

0 stars Worst experience. Unethical and no customer service. 2 iPhone 13 facing multiple issues. Phone heats up so much. Sometimes Camera shuts off by it self while recording videos. It’s touch screen has multiple issues I have to click multiple times to open a link. Manager Jeff did not do anything about 1 of the phones and said to restore the phone when I have already done that twice. He would not replace the phone for the second iPhone 13 and even though visibly the phone volume button had issues and always stayed pressed. Both phone under warranty. I had Dr. Appointments and he said come back another day even though I told him I work until 10pm he said it’s not Apple responsibility when it clearly is Apple phones giving multiple issues. Instead of replacing the phones in warranty he decided to not care.

Went to apple store Yorkdale and had a horrendous time experience trying to get my iPhone 13 pro with 302 of 365 days of warranty left. Rodrigo, Erica and Kora were terrible examples for the retail customer experience for anyone let alone an expensive store like apple. I called apple and had to go to another store simply to be heard. Sherway apple staff greeted me cheerfully and had me wait for Rachel who dealt with the issue like another human being. Thank you Rachel for your decency and treating a customer just like you’d like to be treated.

Love this store, love the staff. A lot of longtime employees. And every employee is Always helpful and Super knowledgeable. Highly recommend of all the Apple stores, This one’s the best. However, sometimes their stock is depleted and have to go to other locations.

Only apple store in Toronto that had the apple watch ultra in stock! Great customer service. A very knowledgeable employee guy with grey hair forgot his name vey patiently helped me set up my first Apple watch and answered all my doubts. Five star service!!

The worse store ever. Not trustful. I bought an iPhone 24 pro on Dec. 22, 2022 with delivery day Dec. 23, 2022 between 5:00/7:00 p.m. and was never delivered. They took the full payment and also started to charge for Apple care. After they get the money, they cancel the order. The only thing they care is to get the money without providing the products. I never got a call for them not from delivery. I was all day at home. Zero trust, zero care about customer.

Very bad service! Originally, my influence on Apple was very good, but this Apple store is really the worst I have ever been to. The employees are unprofessional, have no empathy, and speak coldly. When I come to repair things, it seems like I owe him money. The whole experience is very bad, not recommended, even if I drive to a farther Apple store, I will never choose this one again!

One star is even too much for this store. Kenny is a Genius bar technician who was very rude and helpless with no manners of customer service. Very bad I would never come back to this store. Avoid the discrimination and rudeness and go to Yorkdale Apple Store you’ll be treated like you should. I don’t know how Apple hires such people!!