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Apple Chinook Centre

  1. Calgary
  2. Calgary Electroni̇cs Store

Reviews, get directions and information for Apple Chinook Centre

Apple Chinook Centre
Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Address: 6455 Macleod Trail SW, Calgary, AB T2H 2R9, Canada
Phone: (403) 444-3759
State: Alberta
City: Calgary
Zip Code: T2H 2R9


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info
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Reviews
Very pleasant staff! I came in because my phone was charging poorly. They accepted it quickly and in just about an hour and a half I received basically a “new” phone — they replaced everything except the battery and the screen. Everything was explained clearly, and the service was impressively fast.nnThe store has a wide selection of products and plenty of staff. Even though there was a line, it moved quickly and didn’t take long to be served.nnOne note: our original charging cable looked damaged on the outside, but since it was still working they didn’t replace it under warranty. They explained that if it stops working, then it can be replaced.nnOverall, I’m very happy — fast, professional, and customer-friendly service. Highly recommend!
I had an absolutely horrible experience at this store. 3.5 months ago I went in to purchase either an ipad or Macbook for work. I am not the most tech savvy person in the world so I went into the store relying on the sales reps to help me out and provide me with information so I can make a decision.nnLong story short, the rep told me there was essentially no difference between an Ipad with the magic keyboard and a macbook. Both would essentially function the exact same I was told. I have a mac desktop computer at home, so I was looking for something to take with me on business trips. My first work trip was scheduled for Feb so the Ipad pretty much sat around in the box. Fast forward to the business trip and I find out very quickly that when it comes to work related use like emails, excel, word, crm etc the ipad is very glitchy and not even close to a macbook. Its not nearly as smooth to work on.nnSo I go into the store today and talked to 2 different managers. Both of them I could tell in their tone they really didn't care at all. Because I failed to return the items before 14 days, that is all that mattered to them. Totally refusing to acknowledge the miss information from THEIR rep, that THEY are in charge of training. Don't put someone on the floor if they dont understand the products. Simple business practice. Absolutely 0 ownership by the store managers. They should be embarrassed.nnNot to mention the fact that I am a loyal apple customer. All my products are apple; phones, laptops, desktop airbuds etc.nnI was a business owner for 15 years and I can tell you right now we never treated our customers like this. Especially loyal, repeat customers. Even if they were wrong in some cases we would try to make them happy so they kept coming back.nnI guess I shouldn't be surprised after seeing the google ratings - a whopping 3.3 stars for this store. If your reviews are that bad clearly something is wrong. And it always starts at the top. If anyone is reading this from the store - these managers need to be replaced or taught a lesson in customer service. It literally feels like I got scammed and they don't care. Pathetic. And BTW I don't think I have ever written a negative google review; so that tells you everything you need to know about this experience.
I was having issues with my IPhone 17 Pro Max that I bought on Black Friday that could not be resolved through the Apple chat system alone. I had a rough 3 days having to miss work to deal with phone calls from Apple and going in store to get my phone looked at. However I was met with Stephen hopefully I spelled this correct and he was an absolute gem. So polite to speak with and was present the entire time in helping me. I was on call with Apple and he took over the call when needed and was very efficient. He listened very intently to my situation and concern and provided a service that I have never received before. His dedication to fixing my issue made me appreciate him very much. I believe he is the senior manager and truly he deserves a raise and great praise because out of every person who wasn’t able to help with my problem he solved it for me. Our interaction is going to be one I won’t forget as he treated me extremely well and with great compassion. Words cannot thank him enough for how he helped me out after days of frustration and me going back and forth. Thank you again to Stephen!!
Wow!!!! Amazing people! Row hope I got the name right and Sera explained everything nicely, patiently and so professionally! I felt as if I was chatting with friends. Always ready to help, always smiling and always attentive! Caring and human! Very impressed with their approach and customer service. It created a strong trust platform that led to building confidence in the product. Thank you for being so nice and helping us get what we wanted.nnAlso bumped into my friends Gabrielle and James and a brief hi to the floor Manager Jewel. Overall great energy, cool vibes and lovely experience!nnWhat started as a casual visit to the Apple Store, actually ended up with a valuable purchase and a beautiful meet up with a bunch of super nice people!!!! Fantastic job Apple Chinook!!!! Will be back for sure!!!!
I don't love that this store is always PACKED but I am grateful that the store is well staffed to accommodate the crowd.nnCame in for a repair and the staff at the genius bar were so kind and helpful. Although I did have to wait an extra ~20 mins after my scheduled appointment to get help from a staff, when I did get help, they were kind, understanding and very helpful. Answered all my silly questions and really did their best to go above and beyond with their service. I dont LOVE the store, but i LOVE the staff here shout out to Rob and Wes they were so great
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Apple Chinook Centre map

Directions to Apple Chinook Centre with public transportation

Macleod Tr @ 58 Av SW 190 meters
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Macleod Tr @ 61 Av SW 200 meters
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Macleod Tr @ 58 Av SW 230 meters
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61 Av SW @ 3 St SW 280 meters
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Macleod Tr @ S. of 61 Av SW 330 meters
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