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AmericInn Hotel & Suites Inver Grove Heights

  1. Inver Grove Heights
  2. Dakota County Lodging

Reviews, get directions and information for AmericInn Hotel & Suites Inver Grove Heights

AmericInn Hotel & Suites Inver Grove Heights
Address: 5861 Blaine Ave E, Inver Grove Heights, MN 55076, USA
Phone: (651) 450-7511
State: Minnesota
County: Dakota County
City: Inver Grove Heights
Zip Code: 55076


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Reviews
WORST EXPERIENCE EVER! These people were the rudest, unethical, no Integrity having individuals I’ve ever dealt with in my life! When I reserved the room through my Whydam Rewards I booked a 2 Queen suite. I was initially checked into a room with one king bed. I had my daughter and her friend as we were there for a dance competition. After the guy saw it was a room with one bed then he caught us in the hallway and then switched us to a room with just 2 queen beds no suite which we later found out when we got in the room, which was being occupied with someone else’s luggage! I showed him my reservation and told him this isn’t a suite he happily switched us to the correct room type. We get in the room and the room is DIRTY! Stains on the walls, stains on the linen, stains on the recliner. Gum in the garbage can, something on top of the air conditioner that resembled a bug but it was just a piece of something but it did scare me when I seen it. I immediately called down to the desk asking for a refund and that I cannot stay in that hotel because of the uncleanliness of the room. I was told that I couldn’t get a refund because I used the room, I wasn’t even in the room for 5 minutes! The front desk clerk called the OWNER OF THE HOTEL BOB PATEL and he told him to NOT ISSUE ME A REFUND even though I told them I’m not staying there because it was dirty and I will be checking out! I then took a gentleman up to the room with me and looked over the room he said the stains were from the washer which is a lie! There’s was several stains on both of the LINEN of the beds! He told me I should have booked a different hotel with more stars and that any person would be glad to check into the room, a DIRTY ROOM! They didn’t offer me any other options such as a different room, my money back or anything HE REFUSED TO GIVE ME A REFUND!! I checked out of the hotel and was given the owners number! I called and called and they said he was not there after they told me what hours he would be in the following day. JUST THE WORST CUSTOMER SERVICE EVER! T
7 years ago (25-03-2018)
Our stay at the hotel was good. We were asked when we needed to get to the airport. We were told what time the shuttle would take us to the airport. The shuttle did not arrive to take us on time it was a half an hour late. Do not book this hotel if you are planning on the shuttle getting you to the airport on time for your flight.
7 years ago (18-04-2018)
The room was clean and the bed was very comfortable. Nice hot breakfast. I would definitely recommend this hotel.
7 years ago (13-04-2018)
What you'd expect from a hotel. Clean building, decent breakfast. We stayed in a whirlpool room and it was very spacious and comfortable.
7 years ago (05-04-2018)
Checked in after a long day of flying, planning on staying the night and leaving for home in the morning. The guy at the front desk gives us a key, but then says to hold on and that he needs to check something in the room and takes the keys back and runs upstairs to the room. He was gone for a while and then we see him come back down trying to hide a suitcase in a cart. I ask the guy if there was somebody else staying in the room and he says no and that he just needed to check if there were towels in the room. So we get the keys back and head up to the room. There were dirty cowboy boots with socks in them sitting right in the middle of the floor and a bunch of personal soaps and shower products in the shower and bathroom. So not only was the room uncleaned but the desk clerk was obviously aware of it, ran upstairs to get the bag out that belonged to a person who presumably shouldn't have been staying there, and then attempted to send up there to sleep in that. I asked for a refund for the night and told him we would rather drive through the night then stay there after that. He refused the refund and said that other then the boots and shower products the room was clean so it's not a big deal. Absolutely ridiculous.
8 years ago (05-11-2017)
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