Americas Best Value Inn & Suites Racine

We stayed at the hotel for the weekend and were very happy with our experience. The owner and front desk were very accommodating of our pets. Check in was simple and they helped us with directions and cabs and gave us recommendations about things to do in the area. We would definitely stay again. Breakfast was not out of this world but definitely more than expected for a continental breakfast. Overall the hotel was clean and quiet at a great price.
7 years ago (24-09-2017)

The hotel is under new ownership. I've stayed here before and it is completely different. The staff are very helpful and friendly. I had someone help me bring in my bags, they had a very low fee for my pet and the breakfast was way more than donuts and coffee which is what I expected from a continental breakfast. They let me check in early and the hotel is right next to a variety of fast food and sit down restaurants as well as shopping! I would definitely stay here again.
7 years ago (20-08-2017)

Bad customer service, bad attitudes on all staff from front desk to house keeping. Old Televisions sets in the rooms, the one in our room the volume did not work (Room 105) Old dirty microwaves. Rooms have a funky smell to them. Signs of No Smoking on every door yet the whole building smells like cigarettes. Dare not ask for extra towels they will get mad. There continental breakfast is a joke. I will never be staying there again. It was my 1st and last time.
7 years ago (05-10-2017)

Yes, this is an older hotel in need of updates. BUT the entire staff, from the front desk to the over night person to the cleaning staff is very nice, helpful, prompt, and polite, and the hotel is very clean. Anyone commenting on the cleanliness of hotel is probably just seeing the need for a fresh coat of paint and bathroom fixtures that have lost their shine after years of use. Excellent staff, excellent service, and a hotel that looks and smells clean is all anyone needs most of the time! We booked online and got a discount so we even got an excellent price.
8 years ago (31-07-2017)

Under new ownership and they are doing great... they are currently in the process of updating rooms one at a time. I couldn't find anything to complain about. All previous reviews were written under previous ownership, so take with a grain of salt and give these new young owners a shot. They definitely care about customer service.
7 years ago (16-08-2017)